Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Intern

SANJEVE RAM

Summary

Developed exceptional communication and problem-resolution skills in customer-focused environment. Demonstrates ability to adapt to various challenges and provide efficient solutions. Looking to transition into new field where these transferrable skills can contribute to organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Officer

SMARTECARTE PTE LTD
05.2024 - 11.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Housekeeping

ST.REGIS HOTEL
03.2022 - 05.2022
  • Ensuring room is up to standard before sales
  • Maintained accurate records of all cleaning activities, such as room assignments and inspections
  • Assisted guests with special requests and needs in a friendly and professional manner
  • Inspected public areas and guest rooms to ensure they meet cleanliness standards

Banquet Staff

ANDAZ SINGAPORE
10.2019 - 02.2022
  • Set up and broke down banquet tables and chairs quickly and efficiently, ensuring that all events started and ended on time
  • Assisted in the preparation of food items and ensured that all food was served at the proper temperature
  • Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction

HealthCare Assistant/ Para Nursing

TAN TOCK SENG HOSPITAL
10.2021 - 12.2021
  • Supported nursing staff in providing medical treatments, including wound care and administering injections
  • Supported nursing staff in the assessment and monitoring of patient conditions
  • Monitored patient vital signs, including temperature, pulse, and blood pressure, and reported any abnormalities to the medical team
  • Maintained a clean and organized work environment to ensure the safety of patients and staff

Inspector

MINISTRY OF MANPOWER
07.2021 - 09.2021
  • Conducted inspections of immigrant workers living at unregistered residences and ensure compliance with
  • MOM regulations,to prevent overcrowding during the COVID pandemic
  • Monitored and reviewed residency activities to ensure accuracy for accounting records

Safety Distancing Ambassador

INTERCONTINENTAL HOTEL SINGAPORE
03.2021 - 05.2021


  • Developed and maintained safety records, documents, and reports to ensure compliance with regulations
  • Developed and maintained customer service policies and procedures to ensure adherence to company standards

Education

FOUNDATION IN PSYCHOLOGY -

THE SCHOOL OF POSITIVE PSYCHOLOGY

PSLE -

Monfort Junior School
12.2014

GCE N LEVEL -

St.Andrew's Secondary School
12.2017

NITEC - Business and Services

INSTITUTE OF TECHNICAL EDUCATION
12.2019

Skills

  • Customer Focus
  • Service Recommendations
  • Customer Service
  • Critical Thinking
  • Team Development
  • Language proficiency
  • Teamwork and Collaboration
  • Problem-Solving
  • Decision-Making

Accomplishments

NATIONAL SERVICE

National Service May 2022 — May 2024

Singapore Armed Forces (SAF)
ORD Rank: CPL (Corporal)
BMT Unit- School 2 JAGUAR Company
Posted Unit- ATI OPFOR (Armour Training Institute Opposing Forces Singapore)

Achievements in Service

Armour Infantry Trades
Bionix 40/50 AFV (ARMOUR FIGHTING VEHICLE) Driving Course
XWB 23 (Exercise Wallaby 2023)
Army Safety Steward Award

OPFOR, which stands for Opposing Force, is a term used to describe a military unit or group that is specifically designated to simulate the tactics, strategies, and capabilities of an adversary during military training exercises.

OPFOR unit's primary objective is to provide a realistic and challenging opposition for friendly forces, allowing them to train and improve their skills in a simulated combat environment.

We are often composed of highly skilled personnel who study and replicate the tactics and equipment of potential adversaries
By accurately emulating the behavior and capabilities of opposing forces, OPFOR unit plays a crucial role in enhancing the readiness and effectiveness of military units, ensuring they are prepared for a range of real-world scenarios.

As a Sparring Partner for the Singapore Armed Forces, it is an intensive and rigorous process designed to prepare individuals for the challenges and demands of serving in the armed forces. It encompasses a wide range of physical, mental, and technical skills that are essential for servicemens.

Through a combination of physical fitness exercises, combat drills, weapon handling, tactical simulations, and precise instruction, it is important that we are shaped into disciplined and highly skilled soldier.

OPFOR training instills values such as teamwork, leadership, resilience, and adaptability, as well as a deep sense of duty and commitment to the mission but most importantly safety.

It also focuses on developing critical thinking, problem-solving abilities, and the ability to make split-second decisions under pressure.

Certification

Social Media Marketing Jun 2022 — Jun 2022 FIRSTCOM ACADEMY

Languages

English
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)

Timeline

Customer Service Officer

SMARTECARTE PTE LTD
05.2024 - 11.2024

Housekeeping

ST.REGIS HOTEL
03.2022 - 05.2022

HealthCare Assistant/ Para Nursing

TAN TOCK SENG HOSPITAL
10.2021 - 12.2021

Inspector

MINISTRY OF MANPOWER
07.2021 - 09.2021

Safety Distancing Ambassador

INTERCONTINENTAL HOTEL SINGAPORE
03.2021 - 05.2021

Banquet Staff

ANDAZ SINGAPORE
10.2019 - 02.2022

FOUNDATION IN PSYCHOLOGY -

THE SCHOOL OF POSITIVE PSYCHOLOGY

PSLE -

Monfort Junior School

GCE N LEVEL -

St.Andrew's Secondary School

NITEC - Business and Services

INSTITUTE OF TECHNICAL EDUCATION
SANJEVE RAM