SANJEEV JOY MUKUNDO
Summary
Seeking into a competitive and challenging environment where the sense of responsibility, self-motivation, Discipline, new challenge and ability to work in the same group. Where enable to utilize my abilities Through my education and experience, with the opportunity for professional growth based on my Performance. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 11 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Talented bar management professional able to maximize team performance and bar sales through top management skills and business acumen.
Overview
15
15
years of professional experience
Work History
Assistant General Manager of Operations
Lavo Marina Bay Sand Singapore
12.2018 - 10.2022
- Motivated, trained, and disciplined employees to maximize performance.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Hired trained, and developed high-performing teams that positively impacted company results.
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Initiated cost-saving initiatives that resulted in significant expense reductions without compromising service or product quality.
- Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in % decrease in waste.
- Monitored key performance metrics to identify areas for improvement.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
F&B Operation Manager
Sofitel Sentosa Singapore
11.2018 - 10.2019
- Manage 3 F&B restaurant operations
- Cliff (Italian restaurant 200 capacity) Pool Side / Le Bar Lounge (50 capacity)
- Involved in planning yearly/monthly promotions/financial performance for 3 outlets (PNL) HACCP performance FOH/BOH
- Managing Staff overall performance - total 13 FOH / 12 BOH direct reporting
- Reporting directly to Director of Operations.
Head Beverage Wine Operations
The Resort World Sentosa
05.2016 - 10.2018
- Managing all the wine & beverage issues for an entire hotel
- In-charge of all beverage & wine services for all the restaurants
- Making new wine & beverage listings for all restaurants
- Reporting line straight to Director of Food & Beverage
- Assisting the Director of Food & Beverage for all beverage matters pricing transactions
- Wine & Beverage profit & losses report being planned every month
- To liaise with wine supplier for all new proposals and also training for hotel associates
- To arrange wine dinners and preparation needs for all the respective restaurants
- Assisting all the restaurants for wine service during operational hours
- Training plan for all the restaurant associates
- Conduct wine & spirit training for all hotel associates
- Managing the wine cellar and also wine retail business
- Updated all the restaurant wine & beverage lists
- In-charge of wine & beverage matters for sales and catering department
- Handling all the food and wine pairing menus for all restaurants
- In-charge of Safe Beverage and Hygiene standard for all restaurant bars
- Designated Wine Butler for CEO dinners and manage VIP dining experiences
- Adhoc projects may be assigned from time to time by Senior Vice President.
Food & Beverage Manager
The Etihad Airlines
10.2009 - 11.2015
- Manage and coordinator all menu design, menus and the development of new innovative menu Wine & beverage and service components
- Overall in charge of improvement and introduce new innovations for any f&b operation
- Overall management of the onboard f&b concept and work with relevant stakeholders
- Managing Guest Service Experiences
- On ground- reporting line straight to performance manager
- Monitoring and evaluating cabin crew performance onboard
- Both evaluations include safety and guest service
- Managing Aviation Medical Equipment's (live saving Equipment's)
- Trained in Evacuations Drill during emergency
- Guest service experiences analysis
- Involved Food beverage catering operation Managing catering feedback and analysis of quality.
Bar Operations Manager
The Sunway Hotel Resort Spa
04.2008 - 10.2009
- Managing the operations & beverage issues of the club
- In-charge of all beverage & operations matters
- Reporting line straight to Director of Food & Beverage
- Assisting the Director of Food & Beverage for all beverage matters
- Monitoring all the club issues and policy
- Liaise with cost controller to ensure hotel beverage cost on line
- Managing the beverage cost and the pricing transactions are all on order
- Wine & Beverage profit & losses report to be planned every month
- To liaise with supplier for all new proposals and also training for hotel associates
- In-charge of Safe Beverage and Hygiene standard for all bars
- There are other jobs may be assigned from time to time
- Involve in sound & light tuning for the club
- Marketing & promotions for guest Dj and upcoming event
- In charge of Year to Date Beverage Calendar for the club
- Involve in Profit & Losses senior management Team.
Education
Certified Sommelier -
Court Master Sommelier
03.2007
High School Diploma -
Diplome De Cuver France
FranceCertified Junior Sommelier -
Sopexa French Wine School
06.1999
Sommelier -
HTC Asia Wine & Spirit Education
07.1998
O level -
SeK Men Yaccob LAtif
12.1997
Skills
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Certified Wine Sommelier
- Hotel Management Accounting
- Wine & Beverage Operations
- Staff Management
- Inventory Control
- Operations Management
- Strategic planning skill
- Budget Control
- Operations Oversight
- Customer Relationship Management (CRM)
Languages
english
malay
References
- Mr. Martin B Jones, Vice President, ACCOR HOTEL GROUPS Raffles Swissotel Hotels, martin.jones@pobox.com
- Mr. Michael Tan, Director of Mice Operations, Resort World Sentosa, Michael.Tan@rwsentosa.com
- Mr Naveen Kumar, Director of Food Beverage, The Fullerton Singapore, naveen.balakrishan@fullertonbayhotel.com
- Mr Anada Arrawella, Executive Vice President, City Development Limited, anada@cdl.com.sg
Hobbies and Interests
- Reading Books
- Playing Soccer
- Wine Tasting
- Food Pairing
Timeline
Assistant General Manager of Operations
Lavo Marina Bay Sand Singapore
12.2018 - 10.2022
F&B Operation Manager
Sofitel Sentosa Singapore
11.2018 - 10.2019
Head Beverage Wine Operations
The Resort World Sentosa
05.2016 - 10.2018
Food & Beverage Manager
The Etihad Airlines
10.2009 - 11.2015
Bar Operations Manager
The Sunway Hotel Resort Spa
04.2008 - 10.2009
Certified Sommelier -
Court Master Sommelier
High School Diploma -
Diplome De Cuver France
Certified Junior Sommelier -
Sopexa French Wine School
Sommelier -
HTC Asia Wine & Spirit Education
O level -
SeK Men Yaccob LAtif
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