SANJAYA KUMAR

Wholesale Banking Service Recovery Team focusing eChannels Payments, involving Global eBanking, UOB infinity web and app, UOB SME app, COE, Host2Host & Data Mapper (DMP). Dealing with all major firms in Singapore and major Asian countries .

Roles and Responsibilities

• Knowledge on variety of payment products such as the newly launched overseas payment method UOBSend, Telegraphic Transfer, SWIFT gpi.
• Local payments such as FAST, eGiro, MEPS.
• Bulk Payments - Payroll services
• Single and Bulk payments and collections, Online and File uploads.
• Soft Token and Hard Token reload exercise involving various internal teams and third partie
• Certificate renewal exercise - csr generation and cert ingestion.
• Supporting regular OS patching, IPL activity and maintenances such as Network, storage upgrade & obsolescence.
• Enhanced production efficiency by streamlining processes and implementing best practices.
• Optimized resource utilization by analyzing workloads and reallocating resources as needed to meet deadlines.
• Conducted root cause analysis for recurring production problems, leading to long-term resolutions and improved performance.
• Supported end-users by providing expert technical assistance, ensuring minimal disruption to production.
• Collaborated with cross-functional teams to identify areas for process improvement and implement effective solutions.
• Participated in regular audits of the production area, ensuring compliance with industry regulations and internal policies.
• Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
• Reduced processing time by analyzing job schedules and implementing appropriate modifications.

Equity Finance IT Team handles Security Borrow & Lending (SBL) which covers front to back service offering for the Securities Lending business to internal/external clients and Locate & availability services for internal/external clients. The team has exclusive maintenance and Second & Third Level support for the 30+ SBL applications as well as the client management phase as part of on-boarding new operational setups. It also includes the release management of all SBL applications with the plan of high stability by the start of BAU.

Roles and Responsibilities:

• Playing a key role in the SBL team by handling various critical applications & stakeholders
• Actively involved in Client On boarding and enabling different platforms to submit locates to for the Business.
• Configuring system jobs to load stock availability from Clients and at the same time help them by delivering our inventory based on their requirement.
• Feed transfers setups with the external client location using Tumbleweed infrastructure Working closely with Middle office and trade support teams to collect the open requests for client mappings
• Monitoring the EOD and SOD batches and ensure they are completed on time to avoid the business impact
• Handling the business impact incidents and preparing Incident Report and RCA report
• Generating new reports for approved & rejected locate requests from various sources upon client/desk requirement
• Handling all business queries/issues reported by trading desk
• Monitoring critical business processes/batches and ensure smooth deliveries within SLA.
• Identifying and working on performance improvement areas across batches & Problem Management to identify and fix the recurring issues.
• Perform root cause analysis on the major incidents, which resulted in production outages.
• Coordinating with numerous teams in case of multiple stakeholders involved in the issue.
• Exact and effective documentation for known issues
• Have very good experience on BCP (Disaster Recovery) activity by failing over PROD to BCP and preparing action plans for the Infrastructure weekend activities.
• Performing weekend support for taking care of critical batches, release activates, Infra related activities & DR fail & stay.

The Legal and Compliance division of UBS takes care of all the regulatory and compliance aspects with respect to trading activities done by UBS either for its own business or for their clients, which also includes compliance risk assessments, electronic surveillance, routine monitoring through Actimize and other applications.

Roles and Responsibilities:

• Adhere to ITIL based service operations such as Incident, Problem, Change and Release management processes.
• Responsible for providing Level 2 support to applications such as Actimize, Anti Money Laundering (AML), Fortent, Surveillance system, Training module, Shareholding, Securities Restriction, Trade Preclearance, Affirmation, Barrier information etc
• Log and troubleshoot user issues by providing resolution at the least possible time and giving them expert advice on the business queries.
• Maintain Autosys jobs by making required configuration changes in the JIL (Job Information Language).
• Investigate and fix the Autosys job related issues by troubleshooting related logs and scripts.
• Troubleshoot Actimize execution plan failures through session monitor, AIS modeler.
• Reviewing adhoc DART reports queries via RCM Designer.
• Troubleshoot Informatica session failures using Informatica workflow monitor and mappings.
• Raise Operational change request for any production changes, which involves executing DML statements and minor changes to scripts.
• Participate in production release calls with Release manager and Development teams.
• Running weekly application status calls with Business Stakeholders.
• Weekly and Quarterly application release activities, participating in PRC's, reviewing & preparing POA and performing the activities as planned.
• Schedule and maintain reports in Business Objects. Analyze business logic behind individual Business Object reports and resolve report-related data issues.
• Make sure all the position data are loaded for the day before the Gate starts for individual regions. If any discrepancies found involve respective upstream and communicate to Business accordingly.
• Analyze day-to-day incidents and requests and perform SLT Breach analysis and educate the team to improve KPI and customer satisfaction review (CSR).
• I was actively involved in project transition from incumbent, and learnt different phases of transition such as Knowledge transition, document preparation & presentation, shadow & reverse shadow cycle.

Responsible for Maintenance and Monitoring of windows based applications Regulatory Archive Refresh (RAR) and Physical Record Indexing System (PRIS) Involved in end-to-end data archiving ( trade data, bills, statements) and the UBS document life cycle in line with legal and compliance requirements in order to provide instant access to archived data, this helps to respond to customer enquiries quickly and efficiently.