Sanjay Gerthi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Well-qualified and familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Receptionist
Heritage Hospitality Pte Ltd
2024.01 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Resolved service-related problems and documented actions in system.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Administrative Clerk
Singapore Armed Forces
2022.01 - 2023.11
- Processing Administrative documents in an efficient and meticulous manner for the Regular Staff being posted to Overseas Detachments while reducing errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Maintaining professional and pleasant communication with the Regular Staff to ensure that they are promptly informed of any updates, deadlines and to address any concerns.
- Planning of events and gatherings such as buffets and movie screenings for up to over 100 pax, and photo taking.
Bartender / Restaurant Waiter
Burn Restaurant
2021.08 - 2021.10
- Creating a warm and inviting environment for the customers and engaging the customers by offering recommendations.
- Familiarising myself with the menu and drink recipes for efficient preparation and to reduce waiting time.
- Maintaining a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Architectural Intern
Orion Integrated Services Pte Ltd
2020.08 - 2020.10
- Assisted in the preparation of construction documents, ensuring accurate representation of design intent.
- Attended site visits and documented existing conditions for use in project development.
- Interact closely with clients and contractors to keep up with any changes or modifications they require, and implement it in the drawings.
Sales Assistant
UNIQLO
2018.09 - 2019.03
- Assisting customers with their shopping needs and creating a joyful and welcoming space while engaging with them.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Education
High School Diploma -
Nanyang Polytechnic
04.2021
Skills
- Data Compilation
- Spreadsheet Tracking
- Event and Activity Planning
- Microsoft Office
- Engaging Customers
- Clear and Effective Communication
- Highly Reliable
- Teamwork and Professionalism
- Friendly and Helpful
- Excellent Written and Verbal Communication
- Hospitality services
- Front Desk Management
Languages
English
Advanced (C1)
Timeline
Hotel Front Desk Receptionist
Heritage Hospitality Pte Ltd
2024.01 - Current
Administrative Clerk
Singapore Armed Forces
2022.01 - 2023.11
Bartender / Restaurant Waiter
Burn Restaurant
2021.08 - 2021.10
Architectural Intern
Orion Integrated Services Pte Ltd
2020.08 - 2020.10
Sales Assistant
UNIQLO
2018.09 - 2019.03
High School Diploma -
Nanyang Polytechnic
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