SANGYEOP CHA
Summary
Professional contact center expert prepared to excel in customer support roles. Skilled in managing high-volume inquiries, resolving complex issues, and enhancing customer satisfaction. Strong focus on team collaboration, adaptability, and achieving consistent results. Known for communication skills, problem-solving abilities, and professional demeanor under pressure.
Experienced with managing customer interactions and inquiries in fast-paced environment. Utilizes problem-solving skills to address and resolve customer concerns efficiently. Track record of maintaining high levels of customer satisfaction and effective communication.
Overview
9
9
years of professional experience
Work History
Contact Center Specialist (Logistics)
DHL
09.2021 - Current
- Managed order creation for the transportation of blood samples from major South Korean hospitals to international research laboratories via DHL couriers, ensuring error-free pickups and deliveries.
- Collaborated daily with hospital clients and DHL Korea staff to maintain the integrity of the blood samples, which are highly susceptible to degradation even from minor mishaps.
- Conducted daily cross-checks to preemptively identify and rectify any potential errors in upcoming orders.
- Handled order management for outbound shipments of products for the global security company Cisco, to their clients across various Asian countries including Australia, India, Singapore, Philippines, New Zealand, Thailand, Malaysia, Indonesia, Cambodia, and Myanmar.
- Worked closely with global clients, such as CISCO, KLA, HONEYWELL, and ORACLE, as well as PPD, to ensure that the order process was carried out accurately.
- Managed inbound and outbound calls, and responded to customers’ inquiries via email, chat, and phone.
- Acted as a liaison between clients, operations, and couriers to facilitate urgent shipments.
- Contributed to team success by consistently achieving individual performance goals and targets.
National Service Korea Army
09.2016 - 06.2018
Education
Bachelor of Arts with Honors - Business and Marketing
Coventry University
07.2021
Diploma - Business Administration
PSB Academy
02.2020
High School - undefined
Gyeong Nam High School
02.2015
Skills
- Effective problem-solver
- Effectively manage rapid changes
- Fast learner
- Harmonizes with challenging counterparts
- Proficient in call response
- Interpersonal skills
Expect Salary
3800 - 4000 SGD
NOTICE PERIOD
ASAP
Timeline
Contact Center Specialist (Logistics)
DHL
09.2021 - Current
National Service Korea Army
09.2016 - 06.2018
Diploma - Business Administration
PSB Academy
High School - undefined
Gyeong Nam High School
Bachelor of Arts with Honors - Business and Marketing
Coventry University
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