Sangetha A S Chelva Morthy

Manage Inbound Admin receiving team

• Manages Key Performance Indicators (KPIs) for all inbound activities, from dock to stock.
• Addresses all Business Unit (BU) inquiries related to inbound shipments, both international and domestic.
• Achieved a 99% KPI performance for incoming stock.
• Acts as the Superuser for Smart Receiving and S4 HANA integration.
• Leads the Value-Added Services (VAS) team, including coordinating with contractors to meet VAS requirements.
• Ensures that inventory requiring write-offs is fully processed, from system updates to physical disposal.
• Developed process Work Instructions (WI) and On-the-Job Training (OJT) forms for reference and training purposes.
• Promoted teamwork and provided comprehensive support to ensure team cohesion and productivity.
• Oversaw audits, coordinated with auditors, managed documentation, and ensured accuracy and compliance. Facilitated communication between auditors and internal teams to address questions and resolve issues.

Manage Transport and TRA team

• Manage logistics operations efficiently
• Lead and supervise a team of employees
• Analyze and implement process improvements for better efficiency
• Coordinate with vendors and stakeholders
• Reviewed and analyzed data trends to identify opportunities for cost savings.
• Maintain and optimize company vehicles and resources
• Plan and manage driver routes and schedules
• Generate performance reports on key metrics such as drop points, delivery, and billing
• Resolve escalated issues from customers or salespeople
• Ensure staff compliance with Standard Operating Procedures (SOPs)
• Developed process Work Instructions (WI) and On-the-Job Training (OJT) forms for reference and training purposes.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

• Supervised and managed both inbound and outbound teams, achieving a KPI performance of 99%.
• Promoted teamwork and provided comprehensive support to ensure team cohesion and productivity.
• Streamlined processes to improve efficiency, including simplifying Goods Receipt (GR) and outbound procedures in SAP, as well as other workflows.
• Performed data analysis and led meetings with senior management, despite holding a team leader position.
• Assisted in recruitment to build team of top performers.
• Supported UAT testing and project activities.

Enhanced customer satisfaction by swiftly resolving inquiries and concerns. Assisted numerous customers daily with a positive attitude, handled complaints effectively, and delivered accurate information through strong product knowledge.

Coordinate logistics activities, maintain records, manage documentation, monitor inventory, support communication, and handle data entry and administrative tasks.

Mange various event space and operations

Visitor Service Assistant

• Handled various roles including processing payments, guiding guests, managing check-ins, and promoting the organization. Managed ticket sales and entry, and facilitated membership sign-ups.

Science/Maths exhibit Explainer

• Explained scientific and mathematical concepts, conducted interactive demonstrations, and provided educational support to visitors. Customized presentations for various audiences, maintained exhibits, and collected feedback to improve the educational experience.
• Led engaging science and math activities for school groups and facilitated hands-on learning.