SANGEETHA MURUGESAN
Summary
I am a highly motivated and hardworking individual who collaborates well in a team and work well individually. I have been in the healthcare industry since the start of my careers and I believe that these, together with my other skills and attributes, would allow me to provide valuable contributions to this company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinic Administrator
KTGL PTE LTD
03.2024 - Current
- Managed patient scheduling and ensured optimal clinic operations.
- Conduct ECG test for patient & blood draws on patients.
- Developed and maintained clinic policies and procedures for operational efficiency.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Provided administrative support by maintaining complete patient documents.
- Served as first point of contact with new and returning patients.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Scanned and filed patient documents and files to provide accurate information to clinic staff.
- Managed financial counseling, appointment scheduling and in-office payments.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
Patient Service Associate
SINGAPORE GENERAL HOSPITAL
11.2020 - 11.2022
- Assisted patients with appointment scheduling and inquiries, enhancing overall patient satisfaction.
- Coordinated communication between medical staff and patients, facilitating efficient information exchange.
- Answered incoming calls, scheduled appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Facilitated communication between patients and various departments and staff.
Patient Service Associate
UEMS SOLUTIONS PTE LTD
06.2019 - 06.2020
- Registration of patients and visitors for visits and admissions.
- Registration of administrative forms for caregivers.
- Handling calls from public and ward staff
- Manning of gantry to restrict unauthorized entry.
Clinic Assistant
GLENEAGLES HOSPITAL
03.2018 - 05.2019
- Registration of patients and visitors. Room assisting.
- Appointment booking.
- Data entry.
- Sterilization of equipments.
Patient Service Associate
TAN TOCK SENG HOSPITAL
02.2016 - 02.2018
- Registration of patients and visitors.
- Chaperone.
- Registration Kiosks.
- Appointment booking.
- Handling payments and billing.
Education
DIPLOMA IN BUSINESS MANAGEMENT
SINGAPORE POLYTECHNIC
05-2025
O LEVELS
INSTITUTE OF TECHNICAL EDUCATION
01-2015
Skills
- Citrix
- SAP
- Microsoft Office
- Plato
- Bilingual ( English , Tamil , Chinese , Malay )
- Appointment scheduling
- Clinical management
- Scheduling appointments
- Operations management
- Medical billing
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
Accomplishments
● Certificate Of Appreciation ( Recognition for
the fight against Covid-19 ) - 2022
Certification
- Certificate of Practice in Phlebotomy - KR Institute ( 2025 )
- Certified in CPR/AED - Singapore Emergency Responder Academy
Timeline
Clinic Administrator
KTGL PTE LTD
03.2024 - Current
Patient Service Associate
SINGAPORE GENERAL HOSPITAL
11.2020 - 11.2022
Patient Service Associate
UEMS SOLUTIONS PTE LTD
06.2019 - 06.2020
Clinic Assistant
GLENEAGLES HOSPITAL
03.2018 - 05.2019
Patient Service Associate
TAN TOCK SENG HOSPITAL
02.2016 - 02.2018
DIPLOMA IN BUSINESS MANAGEMENT
SINGAPORE POLYTECHNIC
O LEVELS
INSTITUTE OF TECHNICAL EDUCATION
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