Sangeetha A/P Jeganathan
Summary
To seek for challenging experience and utilize my education knowledge and gain further experience
Overview
11
11
years of professional experience
Work History
Customer Service Officer
Woodlands Transport Pte Ltd
07.2023 - Current
- Greeted customers in a friendly and helpful manner.
- Assisted the customer by understanding their transportation needs and providing information based on our service we have.
- Assisted in the coordination of transportation operation to ensure smooth workflow.
- Answer incoming calls and respond to emails
- Assisted with general administrative support including data entry, document preparation and mail distribution.
- Investigated and resolved customer inquiries and complaints.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Call Center Operator
Yishun Towing Pte Ltd
09.2022 - 04.2023
- Subcon Grab and Pegasus
- Handle inbound calls and assist Grab drivers regarding vehicle breakdown and needs assistance for towing.
- Deploy the towing for Grab drivers if there are any issues related with vehicle breakdown.
- Follow up with towing drivers and update to the customers.
- Record the inbound calls and data in Excel.
Customer Service Executive
Aegis BPO Sdn Bhd
11.2021 - 08.2022
- Handle inbound call and emails to assist with dispute enquiries
- Assist with placement of orders, refunds or exchanges and taking down feedbacks / complaints
- Advise on product information take payment information and other pertinent information such as addresses and phone numbers
- Maintain service SLA
Customer Service Associate
07.2020 - 01.2021
- (Person in Charge)
- Oversaw a team customer service associates and led weekly discussions to facilitate the establishment of team and individual goals.
- Ensured the understanding of changes or modifications in procedures.
- Maintained a report and record of efficient staffing with proactive responses to employee sickness, turnover, and unreliable attendance.
- Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution.
- Achieved “Employee of the Month”
- Maintained a clean and orderly store by continuously organizing displays and proactively addressing areas that needed improvements
Receptionist
The CherryLoft Hotel
12.2019 - 06.2020
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
- Assist with administrative and clerical tasks as needed
Clerk
K.Naga's Agency
07.2018 - 03.2019
- Company Overview: Great Eastern Life Insurance, Teluk Intan, Perak
Customer relation
Proton Pusat Servis RKN Gemilang
07.2016 - 05.2018
Trainee Front Desk Receptionist
Golden Sands Resort, Penang
06.2014 - 11.2014
Education
Diploma - Tourism Management (Park & Recreation)
Politeknik Muadzam Shah
12.2015
Sijil Pelajaran Malaysia - undefined
Sekolah Menengah Kebangsaan Convent
12.2011
Skills
- Competent in the use of Microsoft Office package such as Word, Power Point and Excel
- Issue Escalation
- Company Policy Adherence
- Marketing using digital platforms
- Presentation skills
- Relationship building
- Online chat and email
Timeline
Customer Service Officer
Woodlands Transport Pte Ltd
07.2023 - Current
Call Center Operator
Yishun Towing Pte Ltd
09.2022 - 04.2023
Customer Service Executive
Aegis BPO Sdn Bhd
11.2021 - 08.2022
Customer Service Associate
07.2020 - 01.2021
Receptionist
The CherryLoft Hotel
12.2019 - 06.2020
Clerk
K.Naga's Agency
07.2018 - 03.2019
Customer relation
Proton Pusat Servis RKN Gemilang
07.2016 - 05.2018
Trainee Front Desk Receptionist
Golden Sands Resort, Penang
06.2014 - 11.2014
Sijil Pelajaran Malaysia - undefined
Sekolah Menengah Kebangsaan Convent
Diploma - Tourism Management (Park & Recreation)
Politeknik Muadzam Shah
References
Ravin, Quality Analyst, kavindrensubaramaniam@gmail.com, +60168272712, Aegis BPO Sdn Bhd
Training
- 13-16 August 2015 International Academic Visit to Rajamangala University of Technology Srivijaya Songkhla and Expedition Promotion on EcoTourism Malaysia
- 05 October 2015 Educational Innovative Development Activities (EIDA)
ADDITIONAL INFORMATION
- Expected Salary : $3000
- Availability : Immediately
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