SANEETA
Penang,PENANG
Summary
Aspiring for career advancement.
Diligent staff with solid background in providing exceptional guest services. Successfully managed front desk operations, ensuring seamless check-ins and check-outs. Demonstrated strong communication and problem-solving skills, consistently enhancing guest satisfaction.
Overview
18
18
years of professional experience
Work History
HOSTEL CLERK
Y.M.C.A HOSTEL
07.2016 - 03.2021
- Assign the rooms in accordance with the reservations received and manage incoming phone inquiries. Provide guidance and oversight to the front desk team regarding their responsibilities. Respond to customer emails with promptness and professionalism.
- Reason for leaving: Contract expired.
RECEPTIONIST
Y.M.C.A HOSTEL
03.2013 - 06.2014
- Answering inquiries from guests regarding room reservations, as well as facilitating the check-in and check-out procedures.
- Reason for leaving: Contract expired.
Admin Executive & Teacher
OXFORD ENGLISH INSTITUTE (Medan, Indonesia)
09.2003 - 11.2010
- Instructing specialized courses in grammar, verbs, vocabulary, and English content. Addressing all inquiries and concerns from both internal management and students. Assisting in the operations of the Operations Section and the Head of the Administrative Department, which encompasses the processing of transactions, data entry, and other general administrative functions.
- Reason for leaving: Got married & migrate to Penang, Malaysia.
Secretary
ROYAL TRANSPACK, MEDAN
10.2002 - 08.2003
- Address all inquiries pertaining to transportation, couriers, and shipments. Oversee all travel arrangements and reservations. Compile reports and presentations for meetings, internal memoranda, and coordinate offsite events and functions. Accountable for the preparation of staff schedules. Execute fundamental clerical duties, including typing, general correspondence, filing, and other assorted office responsibilities.
- Reason for leaving: Looking for better career opportunities & growth prospects.
Education
Degree of English Literature (H.O.N.S.) -
Islamic University of North Sumatera
10.2002
A-levels - Arts
Sekolah Menengah Atas Kalam Kudus
05.1998
Skills
- Internet, Microsoft Office, Windows and Excel
- Patience and tolerance
- Guest relations
- Complaint handling
- Professional appearance
LANGUAGE PROFICIENCY
English: Spoken - Excellent, Written - Excellent
Malay: Spoken - Fair, Written - Fair
Indonesia: Spoken - Excellent, Written - Excellent
References
Vasanthi@santi, A/P Buminathan, Senior Program Receptionist, 018-9492644, YMCA, Colleague
MISCELLANEOUS
- Language Spoken & Written: English, Bahasa Malaysia and Bahasa Indonesia
- Expected salary: RM2500
- Availability: Available within one month
Timeline
HOSTEL CLERK
Y.M.C.A HOSTEL
07.2016 - 03.2021
RECEPTIONIST
Y.M.C.A HOSTEL
03.2013 - 06.2014
Admin Executive & Teacher
OXFORD ENGLISH INSTITUTE (Medan, Indonesia)
09.2003 - 11.2010
Secretary
ROYAL TRANSPACK, MEDAN
10.2002 - 08.2003
A-levels - Arts
Sekolah Menengah Atas Kalam Kudus
Degree of English Literature (H.O.N.S.) -
Islamic University of North Sumatera
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