Summary
Overview
Work History
Education
Skills
Timeline

Sandy Tee

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

14
14
years of professional experience

Work History

Restaurant General Manager

Burger King
03.2022 - Current
  • Correctly calculated inventory and ordered appropriate supplies.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Deputy Restaurant General Manager

Burger King
10.2021 - 02.2022
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Manager

Burger King
11.2020 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Floor Supervisor

Burger King
06.2020 - 11.2020
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Service Crew Member

Burger King
09.2019 - 06.2020
  • Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
  • Cooked, prepared and bagged food for customers.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Retail Sales Associate

N Boutique
04.2010 - 01.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.

Education

N Level

Bukit Batok Secondary School, Bukit Batok

Skills

  • POS system knowledge
  • Pre-shift walk-through
  • Staff Scheduling
  • Food Safety
  • Budget Planning
  • Cost Control

Timeline

Restaurant General Manager - Burger King
03.2022 - Current
Deputy Restaurant General Manager - Burger King
10.2021 - 02.2022
Assistant Manager - Burger King
11.2020 - 10.2021
Floor Supervisor - Burger King
06.2020 - 11.2020
Service Crew Member - Burger King
09.2019 - 06.2020
Retail Sales Associate - N Boutique
04.2010 - 01.2019
Bukit Batok Secondary School - , N Level

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Sandy Tee