Sandy Ho

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Oversee logistics coordination for seamless transportation of goods between various departments and locations.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
• Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
• Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
• Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
• Completed monthly payroll, incentive, overtime and part-timer for employees.
• Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
• Developed and implemented strategies to improve customer service and increase sales.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
• Supervised various locations, enforcing quality standards of operation.
• Oversee inventory management, reducing of expiry stocks
• Compiled and analyzed data to determine approaches to improve sales and performance

* Manage 14 shops island-wide and total of 60 Beauty Advisors.

* Delegation of Manpower at shop and duties to staff.

* Ensure good communication between HQ and shop staff.

* Assess Beauty Advisors' sales performance and conduct floor

coaching on customer service and grooming standards.

* Set sales and product targets for beauty advisors.

* Ensure staff are motivated by discussing strategies to achieve target and feedback incentive scheme / benefits for Beauty Advisors with HR/Operations Manager.

• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Processed payments, entering sales in register for prompt customer service.
• Increased sales revenue by effectively upselling and cross-selling beauty items based customer needs.
• Assisted customer in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
• Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
• Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
• Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
• Maintained counter and display areas for cleanliness and organization.
• Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.

. Ticket issuance & assisting in seat reservation

.Recommendation and sales of products.

. Understanding and sales of all Brands' products (eithin the mega store) .