MS Office
SANDRA OOI
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills and problem-solving expertise to deliver results that meet organizational goals.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Supply Chain Management Administrator
Advantest
11.2022 - Current
- Assist engineer on items set up.
- Perform Procure to Pay Process - Internal Requisition (IR) & Purchase Orders (PO).
- Support Internal Audit and ISO compliance administration (ISO14001).
- Generate monthly team report such as monthly sales and order.
- Assist with the company event to ensure smooth transition.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for company expenses.
- Ensure consistency and transparency in business process in line with internal control.
- Support ad hoc task assigned by immediate supervisor.
Customer Service Representative
Keysight
08.2018 - 10.2022
- Prepare quotation to Field Engineer upon their requests.
- Manage order booking in Oracle.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained on new hire on company policies and procedures.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Specialist
Swarovski
11.2021 - 06.2022
- Advise customer on the range of products, stock and product application.
- Handle the process of inbound orders, ensure accurate data input and inform customer proactively on the delivery date.
- Enhance customer satisfaction by resolving issues promptly and professionally.
- Monitor customers' credit limits and customer specific discounts with Credit Management.
- Managed timely and effective replacement of defected products.
Assistant Associate
Tricor
02.2017 - 07.2018
- Serve as an advisor, to ensure company is comply with the legislation under the Companies Act.
- Maintain secretarial records to ensure it is recorded it accurate manner.
- To attend and record minutes on Board of Director's Meeting.
- Prepare Director's Circular Resolution upon requests.
Education
Bachelor of Arts - Corporate Administration
University of Tunku Abdul Rahman
Malaysia 04.2001 -
Skills
Customer Service
Administrative support
Attention to detail
Team collaboration
Interpersonal Skills
Software
Oracle
Salesforce
Timeline
Supply Chain Management Administrator
Advantest
11.2022 - Current
Customer Service Specialist
Swarovski
11.2021 - 06.2022
Customer Service Representative
Keysight
08.2018 - 10.2022
Assistant Associate
Tricor
02.2017 - 07.2018
Bachelor of Arts - Corporate Administration
University of Tunku Abdul Rahman
04.2001 -
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