Sandish Seechurn
Flacq
Summary
Experienced in customer service, troubleshooting and leadership skills with over 7 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Conducted training workshops for the team to enhance skills and foster professional development.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Incident Management Specialist
Orange Business Services
12.2022 - Current
- Configured hardwares for integration into designed networks.
- Learned and adapted quickly to new technology and software applications.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
- Developed individualized training plans to achieve staff readiness.
Video Networking Specialist
Orange Business Services LTD
09.2019 - 12.2022
- Developed team communications and information for meetings.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Troubleshot problems with software, hardware and networking for telepresence users.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Configured switches, routers and other hardware for integration into designed networks.
Customer Service Agent
Intelcia Group
03.2018 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers' requests concerning technical issues on their internet service, confirming full understanding before addressing concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Agent
CSL - Mauritius Telecom
11.2016 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided excellent customer care by responding to technical and commercial requests.
Education
Higher School Certificate -
Ebene SSS Boys
EBENESkills
- Ul>
- Networking skills
- P>Customer service and support
- P>Mail management
- P>Support ticketing systems
- P>Written Communication
- P>Teamwork and Collaboration
- P>Multitasking skills
- P>Spoken communication skills
Languages
- English
- French
- Creole Mauritian - Native
Certification
- Cisco Certified Networking Associate - CCNA (In progress)
- Internet and Computing Core Certification (IC3)
Timeline
Incident Management Specialist
Orange Business Services
12.2022 - Current
Video Networking Specialist
Orange Business Services LTD
09.2019 - 12.2022
Customer Service Agent
Intelcia Group
03.2018 - 09.2019
Customer Service Agent
CSL - Mauritius Telecom
11.2016 - 02.2018
Higher School Certificate -
Ebene SSS Boys
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