Sandi Subrata
Summary
Adept at scope management and fostering team collaboration, I significantly enhanced project delivery at PT Cablenet Fiber Data. My proactive risk management and innovative problem-solving skills, coupled with expertise in Cisco Networking, drove notable stakeholder satisfaction and operational efficiencies, positioning me as a key asset in dynamic environments.
Overview
15
15
years of professional experience
Work History
Presales & Project Management Officer
PT Cablenet Fiber Data
02.2022 - Current
- Managed risk effectively by identifying potential issues early on and developing mitigation strategies accordingly.
- Earned recognition for outstanding project management skills, receiving positive feedback from both internal and external stakeholders.
- Championed employee engagement initiatives within the team, fostering a cohesive and motivated workforce focused on delivering results.
- Demonstrated exceptional problem-solving abilities by addressing complex challenges encountered during the course of projects swiftly and effectively.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
- Participate in and lead bid teams
- Supports the salesforce and leads the technical aspect of the selling process including the developing and conducting of professional product presentations and demonstrations to generate sales and meet revenue objectives
- Works closely with sales representatives that support both direct sales and reseller sales channels
- Provides overall leadership on initiatives and projects
- Makes decisions for team in support of regional goals and objectives
- Builds trusted relationships with sales teams and client accounts, such that they can leverage their domain and/or business/industry expertise to increase the company’s credibility and communicate the company value proposition primarily in sales situations that advance the sales of software
- Carrying out tender responses, answering and expanding on functional / technical requirements within complex tender documents of potential clients
- Actively research and maintain a thorough understanding of our own products and competitor strengths and weaknesses
- Responsibility for ensuring all of the demonstration software is operationally running with the latest versions of software and with up to date relevant messaging
Staff Infrastructure & Helpdesk
PT ITC Auto Multi Finance
12.2016 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Be available to take calls.
- Prompt response to queries via voicemail / email / fax.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
- Coordination for employee user account administration, activation, changes, and terminations.
- Receive and answer all users' IT service request calls.
Senior Network Engineer
PT ATOP Indonesia Technologies
12.2014 - 11.2016
- Monitored network activities to quickly detect and resolve operational and security issues.
- Led planning and technical design activities for routine operations and special projects.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.
- Configured, tested and maintained LAN/WAN components and connections.
- Recommended network security standards and upgrades to management.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
- Streamlined troubleshooting processes by creating detailed documentation of network infrastructure, configurations, and topologies.
- Liaised with dispatch personnel to optimize skill distribution and minimize service lag times through careful engineering triage.
- Reduced downtime for essential systems by proactively identifying and resolving network issues.
- Implemented robust backup solutions to protect critical data from loss or corruption due to system failures or malicious attacks.
- Designed scalable WAN architectures to accommodate growing bandwidth requirements while minimizing costs.
- Established effective communication channels between IT departments fostering collaboration on technology-related initiatives supporting business growth.
System Administrator
PT Square Gate One
09.2011 - 11.2014
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Completed reports detailing network and systems performance and downtime issues.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Managing Windows, Linux, or Mac systems
- Upgrading, installing, and configuring application software and computer hardware
- Troubleshooting and providing technical support to employees
- Creating and managing system permissions and user accounts
- Performing regular security tests and security monitoring
- Maintaining networks and network file systems
- Analyzing and figuring out the system needs of an organization
- Installing hardware and software for the network
Business Development Officer
PT Raja Elang Perkasa Group
11.2009 - 08.2011
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
- Conducting research to identify new customers and potential new markets
- Estimate the project cost to be included and prepare the hardware and software to support the project.
- Setting up the IT department's wisdom in each branch of the company and providing direction that should be
- Developed technology in each branch.
- Implementation latest technology in the company.
- Contacting clients about new developments in company products.
- Train personnel and help team members develop skills.
Education
Bachelor of Science - Information Technology
Budi Luhur University
Jakarta Selatan07-2009
High School Diploma -
BPK PENABUR
Sukabumi07-2001
Skills
- Scope management
- Project planning
- Team collaboration
- Project planning and development
- Verbal and written communication
- Planning and scheduling
- Cisco Networking
- System Administrator
- Installing Premises Cabling Systems
- Certifying and Troubleshooting Premises Cable
- Network Administration
- Network Switches
Certification
- Cisco Certified Network Associate (CCNA)
- CompTIA Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Intermediate (B1)
Indonesian
Bilingual or Proficient (C2)
Software
Microsoft Office
Windows
Linux
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Team Building / Company RetreatsFlexible work hoursCareer advancementTimeline
Presales & Project Management Officer
PT Cablenet Fiber Data
02.2022 - Current
Staff Infrastructure & Helpdesk
PT ITC Auto Multi Finance
12.2016 - 01.2022
Senior Network Engineer
PT ATOP Indonesia Technologies
12.2014 - 11.2016
System Administrator
PT Square Gate One
09.2011 - 11.2014
Business Development Officer
PT Raja Elang Perkasa Group
11.2009 - 08.2011
Bachelor of Science - Information Technology
Budi Luhur University
High School Diploma -
BPK PENABUR
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