Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samuel Zhou

Summary

Results-driven and adaptable account management professional with a proven ability to build meaningful relationships and drive growth. Attentive listening is the cornerstone of my approach, allowing for a deep understanding of client needs and delivery of impactful solutions. Flexibility and open-mindedness enable nimble navigation of challenges and strategic pivoting to meet evolving demands. Thrives in collaborative environments as a true team player, excelling at aligning client objectives with business goals. Eager to contribute to a dynamic team, fostering long-term partnerships and making a lasting impact through the creation of positive customer experiences.

Overview

5
5
years of professional experience

Work History

KEY ACCOUNT MANAGER/BUSINESS DEVELOPMENT

UPMESH
06.2023 - Current
  • Solely manage a portfolio of 160+ active clients, reporting directly to the CEO
  • Drive client retention and business development by generating leads, onboarding clients, and closing sales to grow client revenue
  • Achieved a 20% overall GMV growth among key clients through effective cross-selling strategies
  • Proactively source new business opportunities by conducting cold emails and calls, successfully converting leads into active clients
  • Conducted product demonstrations to help clients maximise the platform's potential, improving adoption and usage rates
  • Collaborated with the Merchant Success team to ensure alignment with a service-oriented model, enhancing client satisfaction
  • Partnered with the Product team to revamp the platform, boosting customer satisfaction scores from 65% to 92%
  • Successfully executed multiple high-impact projects, including: Revising payment fee structures, Implementing subscription fee systems, Leading a website revamp to improve user experience and functionality, Spearheading on-the-ground business development efforts for the company's new venture in the Philippines

KEY ACCOUNT MANAGER

NINJA VAN
07.2022 - 06.2023
  • Manage a portfolio of over 80 accounts, including major global & local corporations in telecommunications, retail, logistics, fashion and technology
  • Cultivated strong client relationships by addressing operational escalations, resolving commercial queries, and delivering tailored solutions
  • Achieved a 23% portfolio revenue growth within three months by identifying untapped opportunities, earning the assignment of several flagship accounts
  • Designed and executed client-centric projects, serving as an e-commerce consultant to meet diverse client requirements
  • Spearheaded operational improvements, reducing high-value parcel damage rates through process optimisation
  • Facilitated seamless communication with internal and external stakeholders, including executives and C-suite personnel
  • Conducted performance analysis and revenue reporting to support strategic business reviews
  • Delivered product demonstrations and refresher training to enhance client platform utilisation
  • Proactively monitored and resolved aged accounts receivable, ensuring timely payments
  • Supported API integration by guiding clients through documentation and resolving Level 1 technical queries

FOUNDER

DISQUE PC
07.2019 - 08.2021
  • Company Overview: Founded Disque PC with a passion for computer hardware and a focus on delivering excellent customer service
  • Generated over $1,500,000 in revenue over two years, establishing Disque as a reputable & trustable brand with a decent online presence
  • Marketed Disque from 0 brand awareness to an average unique online traffic of 800-1000 daily using social media marketing and SEO strategies
  • Led a team of 5-6 part-timers to ensure smooth operations and maintained positive relationships with distributors
  • Developed and adapted pitch for B2B and B2C prospects, increasing sales and customer retention
  • I strategised the pricing strategy and adapted it as Disque developed
  • Maintained a solid 4.9 out of 5 rating on Facebook reviews by improving customer service standards
  • Worked to maintain relationships with customers to ensure repeat business and referrals
  • Honed technical skills in computer hardware assembly and troubleshooting
  • Developed and maintained Disque's web user experience based on customer feedback
  • Proficient in selling and marketing on E-Commerce platforms like Lazada, Carousell, Shopee, and Facebook marketplace
  • Founded Disque PC with a passion for computer hardware and a focus on delivering excellent customer service

Education

Bachelor of Science - Business Management

Murdoch University
Singapore
01-2022

Diploma - Hotel And Hospitality Management

Republic Polytechnic
Singapore
04-2017

Skills

  • Client relationship building
  • Business development
  • Key account management
  • Data-driven decision making
  • Account development
  • Revenue generation
  • Cross-functional collaboration
  • Sales negotiations
  • Effective communication
  • Upselling techniques
  • Adaptability
  • Thrive in fast pace environment

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

KEY ACCOUNT MANAGER/BUSINESS DEVELOPMENT

UPMESH
06.2023 - Current

KEY ACCOUNT MANAGER

NINJA VAN
07.2022 - 06.2023

FOUNDER

DISQUE PC
07.2019 - 08.2021

Bachelor of Science - Business Management

Murdoch University

Diploma - Hotel And Hospitality Management

Republic Polytechnic

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Samuel Zhou