Samuel Lim Wee How
Summary
Analytical thinker and problem solver with more than 10 years of banking experience. Experienced in maintaining and driving customers’ relationships as well as assisting branch manager in leading a team. Create a strong sales and service culture, fostering an environment in which all branch employees work together to achieve business goals. My career goal is to seek a position in the banking sector where my expertise and experience can be leveraged to impact company growth.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
OCBC Bank
03.2018 - Current
- Ensure branch meets all regulatory compliance standards and follows all operating policies and procedures.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored staff on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly.
Deputy Customer Service Manager
United Overseas Bank
03.2014 - 03.2018
- Managing staff performance and development
- Ensure branch meets all regulatory compliance standards and follows all operating policies and procedures
- Support branch portfolio growth by identifying cross-sell opportunities, deepening relationships and increasing client acquisition
- Managed customers’ complaints in branch
- Awarded the EXSA Star from 2015 to 2017 and EXSA Gold in 2014
Branch Operations Officer
United Overseas Bank
12.2011 - 02.2014
- Assist the Branch Manager in ensuring the smooth running of daily branch operations and maintaining a high standard of operational control/audit compliance
- Provide efficient service in meeting customers' banking needs
- Retail Operations, account maintenance
Retail Operations, Account Maintenance (ANZ Bank)
ANZ Bank
01.2010 - 01.2011
- Accountable for transactions of a financial and non financial nature related to account maintenance processing
- Postings of account entries and adjustments
- Verify documentation on file to ensure accuracy and ad hoc administrative support to department.
Education
Finance
Chartered Financial Analyst Program
Singapore2010
Bachelor of Science - Economics and Finance
Royal Melbourne Institute of Technology
Singapore2008
Diploma - Banking and Finance
Ngee Ann Polytechnic
2004
Skills
Nric: S8432419A
Date Of Birth: 26 Oct 1984
Sex: Male
Race: Chinese
Mobile: 94379486
Address: 2E Hong San Walk #06-08 S(689051)
Email: Samuellim84@yahoocomsg
Marital Status: Married
Timeline
Customer Service Manager
OCBC Bank
03.2018 - Current
Deputy Customer Service Manager
United Overseas Bank
03.2014 - 03.2018
Branch Operations Officer
United Overseas Bank
12.2011 - 02.2014
Retail Operations, Account Maintenance (ANZ Bank)
ANZ Bank
01.2010 - 01.2011
Finance
Chartered Financial Analyst Program
Bachelor of Science - Economics and Finance
Royal Melbourne Institute of Technology
Diploma - Banking and Finance
Ngee Ann Polytechnic
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