Samsiah Binte Ismail
Summary
Dynamic retail professional with a proven track record at NTUC Fairprice, excelling in customer service and inventory management. Known for reliability and a friendly demeanor, I effectively enhance customer experiences while maintaining store organization. Skilled in cash handling and fostering team cooperation, I consistently meet customer needs with patience and empathy.
Overview
14
14
years of professional experience
Work History
Retail Worker
Walah SingMall
Tampines 1, 10 Tampines Central 1, #03-14/15
07.2024 - 05.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Collaborated with team members to restock shelves and manage inventory levels.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handle orders from Shoppe
Yakult Delivery
Yakult
07.2020 - 01.2024
- Displayed excellent customer service when greeting customers.
- Provide customer service, addressing guest concerns promptly and professionally.
- Maintained punctual delivery times for consistent customer service experience.
- Promote Yakult products to newly customers.
- Able to cater to the customer's needs.
Retail Assistant
NTUC Fairprice
01.2011 - 03.2014
- Assisted customers with product inquiries, enhancing service quality and customer satisfaction.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Pick, Pack and Restock items when necessary.
Education
No Degree - Secondary School
Pioneer Secondary School
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store cleaning
- Engaging with diverse customers
- Inventory and stocking
- Friendly and helpful
- Team cooperation
Languages
Malay
Intermediate (B1)
English
Intermediate (B1)
Timeline
Retail Worker
Walah SingMall
07.2024 - 05.2025
Yakult Delivery
Yakult
07.2020 - 01.2024
Retail Assistant
NTUC Fairprice
01.2011 - 03.2014
No Degree - Secondary School
Pioneer Secondary School