Summary
Work History
Education
Skills
PERSONAL PARTICULARS
Timeline
Generic
SAMIRAH BTE HASARAF

SAMIRAH BTE HASARAF

Senior Customer Support Associate

Summary

Recognized for exceptional service at NHGP, receiving numerous commendations from patients.

earned i-care silver service award.

Work History

Senior Customer Support Associate

National Healthcare Group Polyclinics
08.2014 - Current
  • managing incoming and outgoing calls related to patient appointments and general inquiries regarding various healthcare appointments
  • coordinating multiple medical appointments.
  • Coordinate with 9 other NHGP polyclinics on inquiries sent to them.
  • - fundamental administrative tasks e.g: documenting daily call statistics for team leader submissions

Administrative (Admin Support 2IC & Document Controller in the Security Department)

LC –ER Services (SPT /SHDS Project for Exxonmobil)
03.2008 - 06.2012
  • - Operating and managing of the security access system with a team of Cardbadging Clerk in the construction site under the supervision of ExxonMobil.
  • - Stand-in for Badging Section Supervisor when required.
  • - Co-ordinating with the Safety Training Department booking of SOC class for new comers and the course results.
  • - Checking & generating records of access transaction history of work force when required.
  • - Checking & processing of cardbadge applications for personnel involved in the project using Pegasys 2000.
  • - Process & activation of access for personnel into various security gates and buildings.
  • - Clearance of cheque & documents filing into different categories.
  • - Submission of Monthly cardbadge summary report
  • - Submission of Monthly Cat-1 reports.
  • - Updating records on traffic and incident reports.

Production Co-ordinator

Mc-Graw Hill Education
06.2006 - 03.2008
  • - General processing of various book orders to schools / institutes and companies
  • - Sourcing quotations from various printing vendors.
  • - Generate PO(s) on confirmed book orders to the respective approved vendors.
  • - Handling call queries from new customers.
  • - Updating of monthly statistics reports/sales and weekly data entry.
  • - Submission of invoices to finance department.
  • - Stock taking & updating new book arrivals in showrooms.

Starhub and ADT alarm Customer Service Officer

Ardee Probiz International Pte Ltd (Legal Firm)
04.2005 - 04.2006
  • - Liasing both Starhub and ADT customers pertaining to their outstanding accounts.
  • - Ensuring outstanding payments received by legal firm as per tele-arranged.
  • - Answering high volumes of calls and queries.
  • - Scheduling appointments for customers to have meeting session with lawyers.
  • - Printing high volume of legal lawyers letter.
  • - Updating weekly payment invoices, and re-scheduling payments due date.

Tele - Marketer

AIA American International Assurance
03.2004 - 12.2004
  • - Scheduling appointments for new customers.
  • - Explaining the newly launched AIA insurance plans to interested customers.
  • - Updating of daily sales reports.

Education

Certificate - Multimedia Technology

ITE Macpherson
01-2005

GCE O Level - undefined

Choa Chu Kang Secondary School
01-2002

PSLE - undefined

South View Primary School
01-1996

Skills

Proficient in the use of Windows, MS Words, MS Excel, PowerPoint & MS Outlook, Internet, Healthcare system eg : EPIC,EPOS,WEBEX,CRM

PERSONAL PARTICULARS

  • Date of Birth: 26 July 1983
  • Nationality: Singaporean
  • Marital Status: Married
  • Address: Blk 227 Choa Chu Kang central #10-183 s 680227
  • Telephone: (HP) 98002541
  • Email: mamaqiara2607@gmail.com
  • Sex: Female
  • Race: Indian
  • Dialect: English / Malay
  • Expected Salary: $1300 -$1500 (neg)
  • Date of Availability: After a month notice

Timeline

Senior Customer Support Associate

National Healthcare Group Polyclinics
08.2014 - Current

Administrative (Admin Support 2IC & Document Controller in the Security Department)

LC –ER Services (SPT /SHDS Project for Exxonmobil)
03.2008 - 06.2012

Production Co-ordinator

Mc-Graw Hill Education
06.2006 - 03.2008

Starhub and ADT alarm Customer Service Officer

Ardee Probiz International Pte Ltd (Legal Firm)
04.2005 - 04.2006

Tele - Marketer

AIA American International Assurance
03.2004 - 12.2004

Certificate - Multimedia Technology

ITE Macpherson

GCE O Level - undefined

Choa Chu Kang Secondary School

PSLE - undefined

South View Primary School
SAMIRAH BTE HASARAFSenior Customer Support Associate