Samir Karki
Summary
Proven Operations Executive with a track record of enhancing operational efficiency and customer satisfaction at One World International School. Expert in logistics and operations, with a knack for fostering seamless communication and collaboration. Demonstrates strong problem-solving abilities and interpersonal skills, significantly improving service delivery and safety protocols.
Previous experience as an Associate Process Manager at eClerx included leading customer service teams, managing bottom quartile performance, and conducting team audits. Successfully improved team performance and client service through process optimization and effective team briefings.
As a former Customer Service Executive at Tata Sky, adeptly managed customer queries and complaints, effectively handling escalations to maintain high levels of customer satisfaction.
Overview
15
15
years of professional experience
Work History
Operations Executive
One World International School
08.2023 - Current
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Oversee daily logistics operations, ensuring the safe and timely transportation of students.
- Implement safety measures to enhance the well-being of students during transit.
- Manage operations and promptly address parent complaints to ensure satisfaction and support.
- Coordinate with staff to optimize transportation schedules and improve efficiency.
Associate Process Manager
EClerx
03.2010 - 07.2018
- Led customer service teams, providing guidance and oversight to achieve service excellence.
- Conducted team audits and managed Business Quality (BQ) to ensure adherence to standards.
- Facilitated team briefings to communicate goals, updates, and performance feedback.
- Enhanced processes to optimize team performance and client service delivery.
- Developed and implemented streamlined customer service procedures, reducing average handling time and improving customer satisfaction scores.
- Monitored customer service KPIs and utilized data analytics to identify areas for improvement, increasing first-call resolution rate.
Education
Bachelor of Arts - Economics.
Government Degree College
Dharamshala(Himachal Pradesh)05.2004
No Degree -
Senior Secondary School From CBSE Kota
Kota, Rajasthan03.2001
No Degree -
Secondary School From CBSE Pathankot
Pathankot, Punjab.03.1999
Skills
- Customer Service
- Team Management
- Logistics and Operations
- Safety Protocol Implementation
- Team Auditing and BQ Management
- Problem Resolution
- Communication and Interpersonal Skills
- Operations Management
Timeline
Operations Executive
One World International School
08.2023 - Current
Associate Process Manager
EClerx
03.2010 - 07.2018
Bachelor of Arts - Economics.
Government Degree College
No Degree -
Senior Secondary School From CBSE Kota
No Degree -
Secondary School From CBSE Pathankot
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