Sameer Salim

• Supervising IT support operations, monitoring system performance and configuring new software and hardware.
• Configure internal systems , Diagnose and troubleshoot technical issues.
• M365 user administration.
• Virtual infrastructure support and administration.
• Creating and managing azure cloud file shares.
• Provided independent technical reviews of operational procedures and plans to eliminate functional bottlenecks.
• Provided technical assistance during operational changes via both on-site support and remotely.
• Critical application support for both in-prem and cloud.
• Ensuring the smooth deployment of new applications.
• Upgrading the system and network infrastructure.
• Updating technical documentation after system and network upgrades and changes.
• Business application installation, configuration and support in virtualized infrastructure. Identifying security risks to mitigate new or existing controls on applications.

• Oversee and control day-to-day Systems and Application Administration and Management activities that may include collaborate and collect requirements from different stake holders across the customer base, identify solutions to enhance/ease business operations.
• Provide input to and co-ordinate with technical teams to reduce number of recurring incidents (including security threats), to increase system availability and to reduce business impact in case of system failure as well as provide feedback to improve the automation of root cause analysis within the monitoring tools. Provide relevant feedback to technical and application developers to ensure fast incident/problem resolution.
• Provide immediate fix to incidents as mentioned in the Known Error Database as well as pro-active input to Incident management/ Problem Management process to ensure quick incident resolution even before the user experiences it.
• Acts as a primary technical lead for major programs including Lab Information Management System (LIMS), Microsoft Dynamics Navision, Sales Information Management System (SIMS) Management Information Systems (MIS).
• Provide periodic statistical and trend reports for Incidents, Capacity, Problem and Availability Management.
• Managing and administering the Service-now IT helpdesk system.
• Crafting data strategy, with business and technical objectives to improve the accuracy & value of data.
• Identifying change requirements, defining change strategy, organization impact & change readiness assessment . Recommending changes to improve systems and network configurations, and determining hardware or software requirements related to such changes.
• Evaluates AMC partner’s technical performance, design and reviews.
• Ensure the selection, implementation and delivery of the applications will improve customer experience and satisfaction.
• Preparing the CAB document for major Application & infrastructure change requests. Business application installation, configuration and support in virtualized infrastructure. Identifying security risks to mitigate new or existing controls on applications.
• Conducting periodic system and network security audits and ensure the recommended remediation.
• Defining user responsibilities, creating shared resources as per company’s policy & documenting the changes.
• Exposure in Active Directory management tool Adaxes.

Major Projects / Achievements

Project Lead:-

• Implementation of the middle east regional data center with production, pre-production, and testing environment.
• Migrating of the virtualized infrastructure to VMWare ESXi. Implementation of DR site in virtualized infrastructure,
• Successful installation and configuration of virtual infrastructure in two sites. Installation and configuration of NetApp storage server in the production environment.
• Implementation of Microsoft Dynamics Navision in Middle East and Asia region Migrating of Open ERP application to virtualized environment in Singapore.
• Migration of Sales Information Management System (SIMS) to web based version. Migration of application virtualization from Citrix XenApp to Citrix Virtual Apps.
• Successful development and implementation of IT asset and workflow management system. Critical Application virtual machines offsite backup to third party secure cloud infrastructure (BaaS). Successful installation and configuration ECC LIMS application in two virtual infrastructure sites.
• Successful relocation of the Middle East regional datacenter to another location with minimal downtime. Migration of Windows Server Operating system from 2008 R2 version to 2016 in production environment.
• Critical virtual machines offsite backup to third-party secure cloud infrastructure (BaaS). Migration of virtual host servers to higher spec hardware in a production environment.
• Migration of Windows Server Operating system from 2008 R2 version to 2016 in a production environment.

• IT Application Systems and Server Administration.
• Configuring, installing & troubleshooting various business application software, network devices, server, routers, switches, firewall , systems software.
• Configuration and management of Active Directory, DNS & DHCP.
• Identify and highlight chronic failures of infrastructure and application component to the relevant technical teams. Responsibilities included providing system support for clients, Network and Database Administration.
• IT hardware maintenance of Desktops and networking devices.