Sameer Koul
Summary
Results-driven professional with over 20 years of experience in ideating solutions and improving business through technology for Telecom Service Providers. Broad experience of working with leading Telecom Service Providers, Equipment vendors and Service providers in R&D, Delivery, Systems Integration, account management, sales and presales
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Services Transformation Solutions Manager
- Professional Services
- Led Services transformation professional services portfolio in APAC including opportunity funnel management, portfolio management, business development & presales
- Key Achievements:
- Developed ng Connect Service Concept on RCS based Mobile healthcare solution and presented the concept at GSMA 2012
- Developed business proposals for Innovation center in region and secured engagement for innovation program
- Developed an Application Enablement (AE) strategy in the region
- Led customer requirement analysis and consultancy to align customer business objectives with the AE solutions
- Developed business plan and design of the solution.
Technical Manager/ Solution Architect/ Software Developer
- Led requirement analysis, use case definition, design, architecture, and development of TeMIP functional modules
ORACLE Strategic Clients Services Director
ENGHOUSE SYSTEMS
01.2021 - Current
- Solutions & Technologies: CRM, OSS, SD-WAN, Order Management, Service Assurance, Oracle Cloud Infra, Oracle DB, DevOps, AIOps, Managed Cloud Services
- Maximize the value of Oracle footprint to customer and improve customer satisfaction with Oracle products and services
- Develop Services Account Strategy to improve Oracle services and support
- Enhance customer focus by understanding customer needs and priorities
- Growing the business by driving sustained improvement in customer satisfaction, retention, and revenue growth
- Key Achievements
- Built trusted advisor relationship at CIO and senior executive level with Telkomsel and PLDT
- Built excellent relationship with Oracle BU’s and account teams
- Developed services strategy for assigned accounts and improved business and customer satisfaction
Solutions Sales Consultant
SEA & ANZ
01.2018 - 01.2021
- Solutions & Technologies: OSS, BSS, Unified Communication, VoIP, Contact Center, UCaaS, NFV, Kubernetes, Docker, OpenStack, AWS, CNA, Agile Delivery, Kibana , Open API,
- Identify business opportunities, engage customers and partners to build an opportunity pipeline
- Lead business development of key opportunities and presales support, coordinate with PS teams for pre-sales customer engagements
- Lead and coordinate virtual product team to prepare the tender response (task split, follow up and technical and commercial proposal consolidation)
- Participation on business case simulations, pricing strategy and risk analysis
- Key Achievements
- Achieved and exceeded business development targets
- Built and managed channel partners in the region
Solutions Manager/Program Director
AMDOCS
01.2016 - 01.2017
- OSS, BSS, AWS, VMware, Oracle DB, DevOps, Jenkins, Inventory Management, Order Management
- Solution and program management of Amdoc’s Digital Transformation solutions to key customers
- Managed Solution features, development, scoping and Agile based solution Delivery and implemented continuous improvement initiatives, automation of testing, build and deployment of solution enabling DevOps based Operations using Jenkins/Git/Ansible
- Key Achievements
- Analyzed customer business requirements and designed e2e business processes and architecture
- Identified solution risks and issues at an early stage and helped the team to overcome them.
Director
SINGTEL
01.2013 - 01.2015
- VMware, Oracle DB, Weblogic ESB, OSS, BSS, Order Management
- Responsible for financial planning and successfully managed and met the annual operating budget target of more than 2 million SGD for the department
- Led Digital transformation and program delivery of a large digital transformation program (> USD 5 Million)
- Served as a trusted advisor and SPOC from IT to Networks department to address business
- Key Achievements:
- Developed deep understanding of the business, vision, strategies, goals, objectives, and priorities
- Provided inputs for business improvement strategy and assisted in developing business case for future solutions
- Led Business Process reengineering to maximize the productivity
- Developed, presented, negotiated, and achieved approval for business case for IT improvement initiatives
- Implemented Managed Services outsourcing of L2 & L3 support of IT applications including set up, managing transition, operations stabilization and delivery of operations based on ITIL best practices leading to cost and quality improvements.
Solutions Manager
ALCATEL-LUCENT, Ng Connect Innovation
01.2005 - 01.2013
- IP Networks, 4G, LTE, OSS, Service Assurance, Subscriber Management
- Advanced Integration Methods (AIM) Practice Lead
- Handpicked in the region to lead Advanced Integration Methods (AIM) in APAC - ALU’s end to end Systems integration methodology based on industry best practices and processes
- Program
- Managed and developed ALU’s marketing and industry collaboration program- Ng Connect for APAC for industry collaboration with a mission to foster the next generation connectivity solutions
Software Solutions Architect/Technical Manager
HEWLETT-PACKARD
01.2001 - 01.2005
- Developed suggestions for technical process improvements to optimize resources.
- Liaised between business and technology units to manage delivery schedules for applications.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
Education
P.G Diploma - Advanced Computing
C-DAC
Bachelor of Engineering - Electronics And Telecommunications
PUNE UNIVERSITY
Skills
Process improvement solutions
Switches and routers
Customer proposals
Network infrastructure administration
TCP/IP protocol
Technical Analysis
Attention to Detail
Self-Motivated
Project planning and development
Business process re-engineering
Consultative sales techniques
Program management expertise
Continuous professional improvement
Account development
Business-to-customer expertise
Risk mitigation planning
Documentation and reporting
Quality assurance
Agile framework
Certification
Cisco Certified Network Associate (CCNA)
Timeline
ORACLE Strategic Clients Services Director
ENGHOUSE SYSTEMS
01.2021 - Current
Solutions Sales Consultant
SEA & ANZ
01.2018 - 01.2021
Solutions Manager/Program Director
AMDOCS
01.2016 - 01.2017
Director
SINGTEL
01.2013 - 01.2015
Solutions Manager
ALCATEL-LUCENT, Ng Connect Innovation
01.2005 - 01.2013
Software Solutions Architect/Technical Manager
HEWLETT-PACKARD
01.2001 - 01.2005
Services Transformation Solutions Manager
Technical Manager/ Solution Architect/ Software Developer
P.G Diploma - Advanced Computing
C-DAC
Bachelor of Engineering - Electronics And Telecommunications
PUNE UNIVERSITY