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Dynamic Project Manager and Scrum Master with exceptional implementation and project management skills, adept at driving technology initiatives that align with business objectives. Highly organized and methodical, proficient in overseeing daily milestones across high-performance teams while ensuring timely project delivery. Expertise in project planning, execution, risk management, and stakeholder communication fosters strong team collaboration and impactful results. Recognized for adaptability and reliability in navigating dynamic environments, currently holding a PSM Certification with ongoing pursuit of PMP Certification.

Experienced IT professional with a solid foundation in software development, database management, and application support. Skilled in Python, SQL, and API integration, with practical knowledge in data cleansing, visualization, and cross-functional collaboration.

A dynamic professional with 10+years’ experience in Software Testing. Involved in creating Test Plans, Test Estimation, Test Matrices, Test Cases in both SIT and UAT. Sound knowledge of software development life cycle (SDLC), testing process and Procedures. Comprehensive knowledge of testing web applications, test methodologies, and tools Familiar Hands on-experience in different types of testing- Smoke, Black box, regression, white box, and automation testing. Extensive knowledge of QA software testing life cycle and development procedures.

Ability to be self-directed and work independently, with strong organization and documentation skills. Good documentation practice and basic knowledge/understanding of Jira, Zendesk and Salesforce. Excellent judgment and decision-making capability, applying knowledge of regulations in practical manner to support the business in a compliant fashion. Prior experience in front line technical support position highly desired or solid in shell usage and basic system commands love to work with other people across the globe. Great communicator with ability to adjust to cultural differences. Excellent teamwork skills along with the ability to assess and initiate corrective actions. Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.

Professional Experience:

  Support user productivity and collaboration SaaS applications ( Slack, Zoom, etc)
  MacBook, Windows Laptops/Desktop : OS Upgrade/Patches, Troubleshooting, Installations, Imaging, Hardware Repair.
  IT Self Service. • G Suite/ Office 365/Atlassian/ Slack Administration.
  Support G Suite, O365 applications
  Check of Jira help desk Zendesk tickets and routing to the correct IT resource based on routing contact list.
  Add, modify Azure Directory groups to provide the access
  Add, modify user directory in ZOHO platform for Timesheet management and Expense submission



Sambandam Jayashree

Summary

Work History

Project Analyst

Software Tester

Software Tester

Software Tester

Software Test Engineer

Tester

Software Tester

Software Consultant

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Bachelor of Science - Computer Science

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Professionaltrainingcertification

Educationqualification

Previousemploymentdetails

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Bachelor of Science - Computer Science

Project Analyst

Software Tester

Software Tester

Software Tester

Software Test Engineer

Tester

Software Tester

Software Consultant

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