Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Elizabeth Fernando

Summary

Proven track record in expanding the company's market reach through innovative sales strategies and exceptional client relations.

Demonstrated adaptability and creativity, driving enhanced customer satisfaction and retention.

Skilled in project management and team collaboration, contributing to organizational growth while maintaining budget discipline.

Experienced in customer service and sales, with a strong ability to build relationships and understand customer needs.

Excellent communication and interpersonal skills, consistently delivering superior customer service.

Overview

9
9
years of professional experience

Work History

Business Development Executive and Sales

Caltek Pte Ltd
03.2022 - Current

Pioneered the Environmental Testing Division's sales efforts, successfully expanding market reach.

Generated leads through targeted cold calling and email marketing campaigns, converting prospects into long-term clients.

Achieved customer retention by offering tailored long-term services that addressed both environmental concerns and client-specific needs.

Fostered partnerships with industry service vendors, ensuring a consistent revenue stream and strengthening the company's market position.


Additional roles and responsibilities include :

A team-player in leading team-building and cohesion planning initiatives, with a focus on fostering team spirit and strengthening social relationships among staff.

Contributed creatively during the planning phase of company events, ensuring alignment with organizational goals and promoting a collaborative environment.


Managed Calmedix customer support, facilitating multiple order channels (email, website, WhatsApp), coordinating delivery schedules, and overseeing after-sales billing processes to ensure customer satisfaction. (Calmedix, a subsidery of Caltek Group)

Community Manager

IWG PLC, SPACES
11.2019 - 02.2022

Hired as a Community Associate, my primary responsibilities included supporting the Community Manager with daily center operations, administrative tasks, and ensuring client satisfaction.

Promoted to Community Manager, where my role expanded to focus on customer retention, center growth, and managing client relationships.

Demonstrated adaptability through impromptu rotations across various center locations (SPACES, Regus, No.18), quickly learning each brand's products and policies to uphold service standards and maintain high levels of client satisfaction.

Administrative Assistant

BrickTree Pte Ltd
01.2019 - 11.2019

Provided administrative support to sales representatives and agents, ensuring smooth daily operations.

Managed the company's Facebook page, enhancing online presence and engagement.

Created brand awareness through strategic use of the company’s LinkedIn account, helping to expand the company's professional network.

Operation and Events Manager

Avencue Pte Ltd
09.2015 - 04.2018

As Operations Manager, I was responsible for arranging and overseeing logistics and coordinating movement schedules for event setup and teardown.

As Event Manager, I conceptualized events, managed creative direction and production, controlled the budget, and served as the primary client liaison from planning through post-event evaluation.

Education

Bachelor of Business - Convention And Event Management

Southern Cross University
Singapore, Australia
08.2010

Skills

  • Communication
  • Client Relations
  • Conflict Resolution
  • Time Management
  • Budget Management
  • Project Management
  • Scheduling
  • Creativity
  • Adaptable
  • Decision Making
  • Team Collaboration
  • Copy Writing

Timeline

Business Development Executive and Sales

Caltek Pte Ltd
03.2022 - Current

Community Manager

IWG PLC, SPACES
11.2019 - 02.2022

Administrative Assistant

BrickTree Pte Ltd
01.2019 - 11.2019

Operation and Events Manager

Avencue Pte Ltd
09.2015 - 04.2018

Bachelor of Business - Convention And Event Management

Southern Cross University
Samantha Elizabeth Fernando