Samantha Woo
Summary
Versatile Lead Receptionist offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.
Strong team player with excellent communication and organization skills, proficient in security, service, and clerical requirements.
Overview
34
34
years of professional experience
Work History
Lead Receptionist / Front Desk Management
Bank Julius Baer Singapore
05.2006 - 03.2024
- Maintained client/reception area for an immaculate positive first impression
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Organized and detail-oriented with a strong work ethic.
- Organized timely discussions to address concerns.
- Assisted with onboarding new staff and securing paperwork completion.
- Managed access pass management, procurement and activation.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed access pass management, procurement and activation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted in planning company events by securing venues, arranging catering services, and coordinating logistics with external vendors.
- Contributed to the overall office culture by participating in team-building activities and promoting a positive work environment.
- Proven ability to learn quickly and adapt to new situations.
- Sound awareness on Prevention of Money Laundering/Terrorist Financing
Lead Flight Attendant
Singapore Airlines
06.1990 - 02.2001
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Ensured safety, service, and comfort of passengers onboard aircraft
- Offered personalized assistance to children, elderly and passengers with special needs.
- Collaborated with other departments to develop innovative strategies for improving overall flight experience for passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Evaluated crew performance during flights, providing constructive feedback for continuous improvement.
- Developed and maintained courteous and effective working relationships.
Education
Professional development in Corporate Business Chinese Learning -
Mandarin Course
01.2017
Diploma in Business Administration and Secretarial Studies -
PEARSON LCCI
01.2014
Skills
- Customer/Client relations
- Professional Demeanor
- Call Management
- Calendar Management
- Staff Training
- Document Control
- Office Administration
- Inventory Management
- Project Coordination
- Billing and Invoicing
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Lead Receptionist / Front Desk Management
Bank Julius Baer Singapore
05.2006 - 03.2024
Lead Flight Attendant
Singapore Airlines
06.1990 - 02.2001
Professional development in Corporate Business Chinese Learning -
Mandarin Course
Diploma in Business Administration and Secretarial Studies -
PEARSON LCCI
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