Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Availability
Travel Mode
References
Timeline
AssistantManager
SAMALA DEWI SUBRAMANIAM

SAMALA DEWI SUBRAMANIAM

Johor Bahru

Summary

Dynamic professional with a knack for enhancing customer service, streamlining operations, and managing projects with precision. Adept at transforming environments through strategic administration and efficient building management. A natural leader and problem-solver, committed to fostering safety, productivity, and success with sound judgment and decisive action.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Security Officer (Bio-Pharma Industries)

Eve3r Knight Consultancy Services Pte Ltd
09.2023 - Current
  • Maintain control at all entry and exit points, as well as property boundaries
  • Conduct regular patrols to ensure the security and safety of the premises
  • Respond promptly to alarms and emergencies
  • Perform thorough security checks on baggage and personnel
  • Execute effective crowd and traffic control duties as necessary.

In-House Maritime Security Officer

Baker Engineering Pte Ltd
03.2021 - 08.2023
  • Maintain access control at entrances, exits, and waterfront boundaries
  • Conduct regular patrols and clocking
  • Assist in and participate in MPA, SPF, and SCDF security and safety drills
  • Complete any additional tasks assigned by the supervisor and chief security manager.

Security Officer

Ademco Far East Pte Ltd
01.2020 - 02.2021
  • Maintain a strong presence at static and access control points, regulating crowd and traffic flow with the utmost professionalism
  • Conduct thorough patrols of both internal and external areas, including clocking duties
  • Perform comprehensive security screenings at Krisshop, the renowned Krisflyer store affiliated with Singapore Airlines.

Building Manager

Sparkle One Facilities Management Sdn. Bhd
12.2019 - 12.2020
  • Supervise facility maintenance staff and service providers, ensuring diligent execution of their responsibilities
  • Develop and implement strategic goals, objectives, policies, procedures, work standards, and management controls
  • Participate in monthly meetings with the Management Committee and service providers
  • Address complaints, inquiries, and feedback from owners or residents with professionalism and prompt attention.

Project Officer (Singtel)

Lucky Joint Construction Pte ltd
10.2017 - 09.2019
  • Provide assistance to project coordinators, engineers, and managers to ensure seamless execution of Telecommunication Network Projects
  • Support the customer service department during manpower shortages to maintain uninterrupted service delivery
  • Conduct meticulous cost analysis to ensure successful project completion
  • Prepare comprehensive project reports and accurately input data using advanced G/Tech software.

Service Controller, Bus Operations Control Centre

SMRT Corporation Ltd
08.2015 - 05.2017

Work with Service/Chief Controller in managing the Common Fleet Management System (CFMS) and in house telematics system.

Ensure bus services achieve standards and operate with no bunching and excessive early arrival

Ensure Bus Captains adhere to scheduled timing

Ensure that lost mileage is recovered by deploying Short Recovery Trip (SRT)

Assist Bus Captains in handling real time incidents.

Ensure that all events and decisions for the allocated services during the shift are recorded down.

Provide support in ad-hoc and planned bus diversion, Bridging Bus operations, Early Closure and Late Opening and Full Sunday Closure operations

Assist customer service team for lost and found items

Customer Service Representative cum Admin

Schlumberger SWTC - Reda Production Systems Pte Ltd
07.2010 - 06.2015
  • Collaborated with and supported administration across multiple departments, including DHE production, sales & marketing, supply chain procurement, customer service, and warehousing, to optimize overall operations
  • Coordinated with forwarders and warehouse teams to ensure shipment readiness and adherence to delivery schedules
  • Provided comprehensive customer support by addressing inquiries and fulfilling personalized order requests
  • Conducted inventory counts and stock-takes.

Auxiliary Police Officer (APO)

SATS Security Management Pte Ltd
04.2009 - 02.2010
  • Performing thorough inspections of bags using x-ray machines and sniffer checks
  • Conducting meticulous verification's of visas and travel documents
  • Safeguarding against unlawful entry of individuals during departure flights through vigilant monitoring
  • Ensuring aircraft security and conducting comprehensive cabin security sweeps
  • Screening baggage and personnel for departure flights

Auxiliary Police Officer (APO)

Aetos Security Management Pte Ltd
08.2006 - 02.2008
  • Enforce regulations and laws, patrol at port areas, control traffic during peak hours, and monitor CCTV at FCC
  • Respond promptly to security breaches and alarms
  • Verify the identity of vessel crews and travel document verification with ICA approved list
  • Conducting random checks on baggage and personnel
  • Perform counter duty at Command Centre for PSA pass issuance and renewal.

Education

PROFFESSIONAL DIPLOMA IN BUSSINESS MANAGEMENT - BUSSINESS MANAGEMENT

UNIVERSITY TECHNOLOGY OF MALAYSIA (UTM)
JOHOR BAHRU
08.2023

Malaysian Certificate of Education - SCIENCE STREAM (SPM) GCE O LEVEL

SMK TAMAN MUTIARA RINI 1
JOHOR BAHRU
12.2005

Skills

  • Customer Service
  • Administration
  • Building Management
  • Project Coordination
  • Security Management
  • Industry Expertise
  • Problem-Solving
  • Communication
  • Leadership
  • Adaptability
  • Team Development
  • Documentation
  • Incident Handling

Certification

  • SN: APB 00318/07 - AETOS Basic Auxiliary Police Officer's Course - 2007
  • WSQ SE-SO-101C Handle Counter - Terrorism Activities - 2007
  • WSQ SE-SO-102S-0 Conduct Crowd & Traffic Control - 2008
  • WSQ SE-SO-204E-0 USE T-Baton - 2009
  • SATS Basic Aviation Security Course - 2009
  • CAAS Smile Orientation Programme - 2009
  • SCHLUMBERGER Lean Six Sigma: Kaizen Wave 7 - 2013
  • WSQ SEC-SOP-1012-1.1 - 2020 - Conduct Security Screening of Person & Bag
  • WSQ Apply WSH in Shipyard General Trade Course - valid till 13/03/2025
  • Police Licensing & Regulatory Department (PLRD - 09025853B) valid till 14/03/2025 - SO, Grade

Accomplishments

  • 1st Runner Up, Kaizen Project 2013 (SCHL)

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Availability

Available to start after a one-month notice period. Flexible to work on shift patterns, weekdays, and weekends. Open to supporting overtime as needed.

Travel Mode

Owns a bike for reliable daily work commute.

References

Available upon request.

Timeline

Security Officer (Bio-Pharma Industries)

Eve3r Knight Consultancy Services Pte Ltd
09.2023 - Current

In-House Maritime Security Officer

Baker Engineering Pte Ltd
03.2021 - 08.2023

Security Officer

Ademco Far East Pte Ltd
01.2020 - 02.2021

Building Manager

Sparkle One Facilities Management Sdn. Bhd
12.2019 - 12.2020

Project Officer (Singtel)

Lucky Joint Construction Pte ltd
10.2017 - 09.2019

Service Controller, Bus Operations Control Centre

SMRT Corporation Ltd
08.2015 - 05.2017

Customer Service Representative cum Admin

Schlumberger SWTC - Reda Production Systems Pte Ltd
07.2010 - 06.2015

Auxiliary Police Officer (APO)

SATS Security Management Pte Ltd
04.2009 - 02.2010

Auxiliary Police Officer (APO)

Aetos Security Management Pte Ltd
08.2006 - 02.2008

PROFFESSIONAL DIPLOMA IN BUSSINESS MANAGEMENT - BUSSINESS MANAGEMENT

UNIVERSITY TECHNOLOGY OF MALAYSIA (UTM)

Malaysian Certificate of Education - SCIENCE STREAM (SPM) GCE O LEVEL

SMK TAMAN MUTIARA RINI 1
  • SN: APB 00318/07 - AETOS Basic Auxiliary Police Officer's Course - 2007
  • WSQ SE-SO-101C Handle Counter - Terrorism Activities - 2007
  • WSQ SE-SO-102S-0 Conduct Crowd & Traffic Control - 2008
  • WSQ SE-SO-204E-0 USE T-Baton - 2009
  • SATS Basic Aviation Security Course - 2009
  • CAAS Smile Orientation Programme - 2009
  • SCHLUMBERGER Lean Six Sigma: Kaizen Wave 7 - 2013
  • WSQ SEC-SOP-1012-1.1 - 2020 - Conduct Security Screening of Person & Bag
  • WSQ Apply WSH in Shipyard General Trade Course - valid till 13/03/2025
  • Police Licensing & Regulatory Department (PLRD - 09025853B) valid till 14/03/2025 - SO, Grade
SAMALA DEWI SUBRAMANIAM