Sam Leong
Operations Management Leader
Summary
Dynamic Operations leader with extensive experience at DHL, specializing in process optimization and change leadership. Proven track record in enhancing quality and customer satisfaction through innovative service improvement projects. Adept at engaging teams and fostering stakeholder relations to drive organizational growth and operational excellence.
Overview
41
41
years of professional experience
Work History
Operations & IT Program Mgmt, Senior Director
DHL ECommerce
01.2018 - 06.2025
Developing and leading service-enabling and -improvement projects that improves Quality, Productivity and Customer Satisfaction.
Quality Control Centers, VP
DHL Express
04.2012 - 12.2017
Led 4 global centers (Singapore, Germany, UK and US) in real-time 24x7 monitoring of key DHL customers' shipments to identify process deviations in order to take immediate service recovery actions.
Operations Management Roles
DHL Express
08.1984 - 03.2012
Took on progressively more significant operations management responsibilities in various roles and geographical locations.
Education
Graduate Diploma - Organizing & Leading Social Change
Singapore University of Social Science
Singapore 04.2001 -
Master of Science - Industrial And Organizational Psychology
City University of New York
US 04.2001 -
Diploma - Change Management
University of Hong Kong
Hong Kong 04.2001 -
Diploma - Marketing
Chartered Institute of Marketing
UK 04.2001 -
Skills
Process optimization
Quality mindset development
Change leadership
Team engagement & Stakeholder relations
Organizational growth development
Timeline
Operations & IT Program Mgmt, Senior Director
DHL ECommerce
01.2018 - 06.2025
Quality Control Centers, VP
DHL Express
04.2012 - 12.2017
Graduate Diploma - Organizing & Leading Social Change
Singapore University of Social Science
04.2001 -
Master of Science - Industrial And Organizational Psychology
City University of New York
04.2001 -
Diploma - Change Management
University of Hong Kong
04.2001 -
Diploma - Marketing
Chartered Institute of Marketing
04.2001 -
Operations Management Roles
DHL Express
08.1984 - 03.2012
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