Sam Leong
Operations Management Leader
Summary
Dynamic Operations leader with extensive experience at DHL, specializing in process optimization and change leadership. Proven track record in enhancing quality and customer satisfaction through innovative service improvement projects. Adept at engaging teams and fostering stakeholder relations to drive organizational growth and operational excellence.
Overview
41
41
years of professional experience
Work History
Operations & IT Program Mgmt, Senior Director
DHL ECommerce
2018.01 - 2025.06
Developing and leading service-enabling and -improvement projects that improves Quality, Productivity and Customer Satisfaction.
Quality Control Centers, VP
DHL Express
2012.04 - 2017.12
Led 4 global centers (Singapore, Germany, UK and US) in real-time 24x7 monitoring of key DHL customers' shipments to identify process deviations in order to take immediate service recovery actions.
Operations Management Roles
DHL Express
1984.08 - 2012.03
Took on progressively more significant operations management responsibilities in various roles and geographical locations.
Education
Graduate Diploma - Organizing & Leading Social Change
Singapore University of Social Science
Singapore 2001.04 -
Master of Science - Industrial And Organizational Psychology
City University of New York
US 2001.04 -
Diploma - Change Management
University of Hong Kong
Hong Kong 2001.04 -
Diploma - Marketing
Chartered Institute of Marketing
UK 2001.04 -
Skills
Process optimization
Quality mindset development
Change leadership
Team engagement & Stakeholder relations
Organizational growth development
Timeline
Operations & IT Program Mgmt, Senior Director
DHL ECommerce
2018.01 - 2025.06
Quality Control Centers, VP
DHL Express
2012.04 - 2017.12
Graduate Diploma - Organizing & Leading Social Change
Singapore University of Social Science
2001.04 -
Master of Science - Industrial And Organizational Psychology
City University of New York
2001.04 -
Diploma - Change Management
University of Hong Kong
2001.04 -
Diploma - Marketing
Chartered Institute of Marketing
2001.04 -
Operations Management Roles
DHL Express
1984.08 - 2012.03