Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sally Chia

Sally Chia

Senior Officer

Summary

Results-driven professional with a passion for exceptional service and finance. I thrive in fast-paced environments, building strong client relationships and driving satisfaction. With a solid foundation in finance and strong interpersonal skills. I am equipped to navigate complex landscapes and identify opportunities for growth. I am excited to make a meaningful impact in a dynamic banking environment.

Overview

4
4
years of professional experience
5
5
Languages

Work History

Senior Officer

United Overseas Bank, UOB
02.2023 - Current
  • Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
  • Developed strong relationships with clients, resulting in increased business and referrals.
  • Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
  • Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
  • Fostered a positive work environment among team members through effective communication and collaboration practices.
  • Supported bank management with insightful data analysis, facilitating informed decision-making on key strategic initiatives.
  • Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.

Event Executive

Serangoon Broadway
04.2022 - Current
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns on the graduation events procedure and photography session.
  • Worked closely with managers to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in Excel.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Multitasking skill by handling payment transactions of different universities at a time.

Head of Administration & CRS

Melinau Auto Sdn Bhd, Proton Dealer
08.2021 - 04.2022
  • Collected, validated and distributed information to employees.
  • Entered and maintained departmental records in company database.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Managed transactions, invoicing and budgeting to decrease financial inconsistencies.
  • Assisted executive leaders in decision-making procedures by creating daily reports ( Sales, Loan, Insurance, SSI ) to advise leaders on corrective actions and process improvements.
  • Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Admin Cum Accountant

Anantamaya Sdn Bhd, construction company
04.2021 - 08.2021
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Confirmed accurate completion of forms and reports for admission, transfer or discharge of each project participant.
  • liaise with sub-coordinators, secretary company and banks to smoothen projects' progress
  • Reconciled accounts and reviewed expense data, net worth and assets.
  • Prepared documents, reports and presentations for executives and board members.
  • Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.

Vice Supervisor Cum Admin

Soju Restaurant & Bar
01.2021 - 04.2021
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Marketing & Management -

Curtin University

Skills

Compliance awareness

Promotional support

Teamwork and collaboration

Problem-solving skills

Multiple Priorities Management

Verbal and Written Communication

Customer Service and Assistance

Client confidentiality

Languages

2,3,6,3,6

Timeline

Senior Officer

United Overseas Bank, UOB
02.2023 - Current

Event Executive

Serangoon Broadway
04.2022 - Current

Head of Administration & CRS

Melinau Auto Sdn Bhd, Proton Dealer
08.2021 - 04.2022

Admin Cum Accountant

Anantamaya Sdn Bhd, construction company
04.2021 - 08.2021

Vice Supervisor Cum Admin

Soju Restaurant & Bar
01.2021 - 04.2021

Bachelor of Marketing & Management -

Curtin University

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Sally ChiaSenior Officer