Salina Sulaiman

Customs Clearance Manager

Huawei Technologies (Malaysia) Sdn. Bhd.

01.2012 - Current

Assisted in coordinating daily operations and workflow among team members.
Supported management in implementing process improvements and best practices.
Participated in training sessions to enhance team skills and operational knowledge.
Managed inventory and supplies to ensure efficient resource allocation.
Facilitated communication between departments to streamline project completion.
Contributed to scheduling efforts, ensuring optimal staffing levels for productivity.
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Leveraged data and analytics to make informed decisions and drive business improvements.

Customs Specialist

Huawei Technologies (Malaysia) Sdn. Bhd.

01.2015 - 12.2021

Managed customs documentation and compliance to ensure adherence to regulations.
Coordinated with logistics teams to streamline import and export processes.
Analyzed tariff classifications and duty rates for accurate assessments.
Developed training materials to enhance team knowledge on customs procedures.
Led initiatives to improve efficiency in customs clearance processes.
Implemented quality control measures to ensure accuracy of customs filings.
Collaborated with regulatory agencies to resolve compliance issues effectively.
Ensured accurate tariff classifications for various imported goods, resulting in reduced delays and penalties.
Collaborated with cross-functional teams to identify potential compliance risks and develop strategies to mitigate them.
Handled sensitive communications with regulatory agencies regarding investigations or inquiries into the organization''s compliance practices, maintaining a positive relationship throughout any disputes or negotiations that arose.
Developed relationships with key stakeholders, including government officials and international partners, ensuring smooth operations and timely resolution of issues.
Coordinated with freight forwarders and carriers to ensure timely delivery of shipments while adhering to all relevant regulations and procedures.
Developed and maintained standard operating procedures for customs activities, ensuring all staff members were fully trained on relevant processes and requirements.
Implemented continuous improvement initiatives in customs processes, leading to increased efficiency and cost savings for the organization.
Identified opportunities for duty drawback claims, leading to significant cost savings for the organization.
Collaborated closely with supply chain partners to optimize logistics processes while meeting all necessary legal requirements related to trade activities.
Participated in industry forums or conferences as a subject matter expert on customs regulations, representing the organization and enhancing its industry reputation.
Maintained up-to-date knowledge of customs regulations, facilitating efficient processing of shipments.
Provided expert guidance to internal teams on customs-related matters, enhancing the organization''s ability to navigate complex international trade environments.
Conducted thorough audits of import/export documents, ensuring accuracy and adherence to regulatory requirements.
Lawfully cleared merchandise through customs per client and government requirements.
Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
Assisted in the development of company-wide training programs on customs procedures, contributing to improved staff performance and understanding of compliance obligations.
Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
Reviewed international and domestic invoices for [Type] and [Type] cargo shipments.
Tracked shipments processing through customs and other agencies and obtained clearances.
Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Developed and maintained relationships with customs brokers, freight forwarders and customers.
Coordinated with shipping and transport companies on behalf of clients.
Advised customers on transportation options, types of carriers or shipping routes.
Obtained necessary import and export licenses and permits for shipments.
Followed SOPs with all customer account actions and data management to keep consistent service levels.
Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
Insured cargo against loss, damage or pilferage.

Warehouse Assistant

Huawei Technologies (Malaysia) Sdn. Bhd.

01.2014 - 12.2014

Overview

Work History

Customs Clearance Manager

Customs Specialist

Warehouse Assistant

Timeline

Customs Specialist

Warehouse Assistant

Customs Clearance Manager

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