Salina Bahari
Overview
25
25
years of professional experience
Work History
Retail Store Manager
The Gardens Studio (Pte Ltd)
10.2023 - 09.2024
- Overall in-charge of shop
- Assist customers in person, as needed with inventory checks, plant information and other requests.
- Assist with plant and product ordering as requested.
- Assist in procurement and purchases
- Assist with physical inventory count.
- Assemble custom potting projects; take and assemble special orders.
- Relay customer requests to Director, communicate thoroughly and clearly with team and other staff to ensure customer satisfaction.
- Optimized store displays and appearance via strategic merchandising.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager of Operations
Homegrown by BNC (BAN NEE CHEN Pte Ltd)
04.2020 - 08.2023
- Overall in-charge of shop
- Assist customers in person, as needed with inventory checks, plant information and other requests.
- Assist with plant and product ordering as requested.
- Assist products supply for outlets
- Assist with physical inventory count.
- Assemble custom potting projects; take and assemble special orders.
- Relay customer requests to managers, director communicate thoroughly and clearly with team and other staff to ensure customer satisfaction.
- Optimized store displays and appearance via strategic merchandising.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales Associate
FittoniaMania
04.2018 - 09.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Assistant
Collette
02.2007 - 04.2008
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Processed transactions accurately while maintaining a high level of customer service.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Executed visual merchandising strategies to attract customers and drive sales.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Florist
Exim Art
12.1999 - 10.2002
- Overall in-charge of shop
- Assist customers in person, as needed with inventory checks, flowers information and other requests.
- Assist with flowers and product ordering
- Assemble custom potting projects; take and assemble special orders
- Relay customer requests with director of the company
- Optimized store displays and appearance via strategic merchandising.
- Maintained proper product levels and inventory controls for merchandise and organized.
Education
Mechanical
Ang Mo Kio Vocational Industrial Training Board
12.1990
Aroozoo Primary School
1988
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Highly motivated
- Decision-making skill
- Friendly and outgoing
- Dependable and reliable
- Sales Growth
- Inventory Control
- Store maintenance
- Accurate money handling
- Visual Merchandising
- Merchandise Strategizing
- Sales Analysis
- Store Opening and Closing
- Detail Oriented
- Upselling and Cross Selling
- Vendor Collaboration
- Supplier Communication
- Merchandise planning
- Merchandising ability
- Shrinkage Control
- Loss Prevention
- Language Fluency
- Staff relations
- Quality assurance mindset
- Customer Relations
- Relationship building and management
- POS Systems
- Sales expertise
- Store Merchandising
- Outstanding communication skills
- Supply Ordering
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Cantonese)
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Retail Store Manager
The Gardens Studio (Pte Ltd)
10.2023 - 09.2024
Store Manager of Operations
Homegrown by BNC (BAN NEE CHEN Pte Ltd)
04.2020 - 08.2023
Sales Associate
FittoniaMania
04.2018 - 09.2020
Sales Assistant
Collette
02.2007 - 04.2008
Florist
Exim Art
12.1999 - 10.2002
Mechanical
Ang Mo Kio Vocational Industrial Training Board
Aroozoo Primary School
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