Salimah Adam
PROCESS ASSO CIA TE - TRUST AND SAFETY
Summary
Have experience in customer service and good communication skills. Currently studying part-time Diploma in Business Admin and Management to learn more about how businesses work. Looking forward and excited to use the skills in a new job and be a helpful part of the team.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Process Associate Trust and Safety
GENPACT SINGAPORE PTE LTD
09.2022 - Current
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team to define business requirements for organizational
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks
- Handled high volumes of incoming work requests professionally while maintaining excellent organization
Customer Service Officer
SATS PTE LTD
10.2015 - 08.2022
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout airport journey.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Supported colleagues during peak hours by taking on additional task s when needed.
- Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Retail Concierge
MARINA BAY SANDS
11.2011 - 02.2015
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
- Support ed event planning efforts, contributing to the successful execution of memorable occasions.
Education
Business Admin And Managements
Ngee Ann Polytechnic
Singapore 04.2001 -
Higher Nitec in Electronic -
ITE Tampines
Singapore 04.2001 -
Nitec in Multimedia -
ITE Macpherson
Singapore 04.2001 -
Skills
Lean Six Sigma
Effective problem solving
Travel documentation verification
Airport security awareness
Travel documentation verification
Trend tracking
Presentations
Lean Six Sigma
References
Jihan Team Leader, Genpact, 97835514
LayBoon , Team Leader, Genpact, 87667913
RAIHAN, Duty Manager, Sats Pte Ltd 90460666
Timeline
Process Associate Trust and Safety
GENPACT SINGAPORE PTE LTD
09.2022 - Current
Customer Service Officer
SATS PTE LTD
10.2015 - 08.2022
Retail Concierge
MARINA BAY SANDS
11.2011 - 02.2015
Business Admin And Managements
Ngee Ann Polytechnic
04.2001 -
Higher Nitec in Electronic -
ITE Tampines
04.2001 -
Nitec in Multimedia -
ITE Macpherson
04.2001 -