Summary
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

SALAMIAH ROHAIN

Summary

Versatile team member offering over 12 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Interacted with customers to promote sales , values and to have a strong bond.

Work History

FIELD MERCHANDISER

DKSH
04.2022 - 10.2022
  • Maintained awareness of product knowledge information, merchandise promotions and advertisements set forth by marketing team.
  • Rotated products and removed defective and out-of-date products.
  • Installed and placed permanent and paper point of sale materials.
  • Tidied up shelves and displays by knocking down boxes and disposing of waste.
  • Merchandised cases from back room to sales floor by filling display units or shelves with products.

Assistant Store Manager

WATSONS PERSONAL CARE STORE PTE LTD
04.2019 - 04.2022


  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and guided staff in proper store standard operation.
  • Assist store Manager with preparing store stocktakes in labeling and preparation.
  • Organize workflows.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized store display to avoid violations or unnecessary work delays due to hazards or inefficient layouts.


RETAIL EXECUTIVE

WATSONS PERSONAL CARE STORE PTE LTD
04.2016 - 03.2019
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Guided team members in successful strategies to meet operational and sales targets.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.

Sales Supervisor

WATSONS PERSONAL CARE STOR PTE LTD
04.2014 - 03.2016
  • Maintain store to keep sales floor organized and presentable.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences with staff
  • Checked store merchandise regularly for proper display and replenishment.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Arranged items in favorable positions and areas of store for optimal sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Receiving and returning stocks from and to warehouse.
  • Kept orderly and accurate by monitoring sales documentation.

Retail Sales Assistant

WATSONS PEERSONAL CARE STORE
02.2010 - 03.2014
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift supervisor to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Education

High School Diploma -

COSMOPROF ACADEMY
SINGAPORE
02.2009

Technical - Basic Vocational Training

Assumption Vocational Institute
Bukit Timah
06.2003

SECONDARY 2 -

ALSAGOFF ARABIC SCHOOL
SINGAPORE
12.1999

Skills

  • Influential and Persuasive
  • Quality Assessments
  • Pricing and Signage Updating
  • Store Merchandising
  • Stocking and Receiving
  • Policy and Procedure Adherence
  • Teamwork and Collaboration
  • Stockroom Upkeep
  • Suggestive Selling
  • Customer Service
  • Membership Sales
  • Upselling Techniques

Accomplishments

  • Handle store opening and closing.
  • Preparing stocktakes and stock count.
  • Coaching new joined staff.
  • Cashiering
  • Product Knowledge
  • Merchandising
  • Watson's brand Ambassador
  • Awarded with Excellence Service Award

Certification

  • Watsons Personal Care Store Private limited
  • EXSA Awards in 2019 (Gold)
  • EXSA Awards in 2017 (Star)
  • EXSA Awards in 2014 (Silver)
  • EXSA Awards in 2012 (Gold)

Course attended

  • Certificate of Vocational Training
  • Certificate in WISE
  • Certificate I.T Power System
  • National I.T Literacy programme.
  • SRA -Selling skill workshop
  • 5Hue - 'Say What you mean and Mean what you say'
  • SIRS - Retail Certified Service Professional Programme.
  • WSQ - Provide GEMS Service / Interact with Guest
  • WSQ - Deliver Service Excellence
  • WSQ - Offer Customised And Personalised Service
  • Capelle Consulting - Emotional Intelligence The Cutting Edge in Team For Productivity
  • Capelle Building Watsons Coach From Within
  • Watsons - Customer Service Award
  • Watsons - Service Ace Recognition
  • Watsons - The Buddy Program

Timeline

FIELD MERCHANDISER

DKSH
04.2022 - 10.2022

Assistant Store Manager

WATSONS PERSONAL CARE STORE PTE LTD
04.2019 - 04.2022

RETAIL EXECUTIVE

WATSONS PERSONAL CARE STORE PTE LTD
04.2016 - 03.2019

Sales Supervisor

WATSONS PERSONAL CARE STOR PTE LTD
04.2014 - 03.2016

Retail Sales Assistant

WATSONS PEERSONAL CARE STORE
02.2010 - 03.2014

High School Diploma -

COSMOPROF ACADEMY

Technical - Basic Vocational Training

Assumption Vocational Institute

SECONDARY 2 -

ALSAGOFF ARABIC SCHOOL

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