Sakthi Balan Batumalai
Sales Manager
Block 1-9-05 Condo Indah Alam, Persiaran Jubliee Perak Sek 22 Shah Alam 404400 Selangor
Summary
Experienced and results-driven leader with nearly 20 years of expertise in sales, service management, and business development/account management within the material handling industry. Skilled in driving revenue growth and actively seeking opportunities for professional growth and advancement. Demonstrated ability to analyze data, manage teams, mentor individuals, and optimize end-to-end operations.
Overview
29
29
years of professional experience
3
3
Languages
Work History
Sales Manager - Lift Truck & Serial Product
Mhe Demag Malaysia Sdn Bhd
04.2017 - Current
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Spare Parts Manager
MHE Demag Malaysia Sdn Bhd
02.2014 - 03.2017
- Achieve sales and revenue target for the department
- Contributed to marketing campaigns and promotional updates on various touch points including social media.
- Managed the budget effectively, optimizing spending on necessary components while minimizing waste and excess inventory.
- Supervised and trained staff on product knowledge and customer service.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Lead the team and provided clear guidance and direction.
- Collaborated closely with various teams to ensure delivery of projects and sales revenue.
- Established a successful cross-training program within the spare parts team, increasing overall productivity and reducing reliance on specific individuals.
Senior Sales & Service Engineer
Mhe Demag Malaysia Sdn Bhd
06.2009 - 02.2014
- Enhanced sales revenue by building strong relationships with clients and providing tailored solutions to their needs.
- Built relationships based on trust, accountability and dedication to advocating for customers' needs.
- Analyzed cost-benefit ratios of equipment, supplies and service applications in customer environment for continuous improvements.
- Negotiated contract terms with customers, securing mutually beneficial agreements that resulted in long-lasting partnerships.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining high-quality standards.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Enhanced customer satisfaction by promptly addressing service issues and implementing effective resolutions.
Sales & Service Engineer
Mhe Demag Malaysia Sdn Bhd
03.2007 - 01.2009
- Identified sales opportunities by assessing client environment and devising and implementing winning strategy.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Established and expanded relationships with decision-makers within each customer organization.
- Developed strategic plans and accurate forecasts for existing accounts.
- Leveraged technical knowledge, persuasive communication skills and sales expertise to customer concerns.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Production Manager/Process Engineer
Trisen Manufacturing Sdn Bhd
08.2004 - 01.2007
- Lead and managed production team for manufacturing high-quality products.
- Recommended and implemented measures to improve production methods and output.
- Resolved issues quickly to maintain productivity goals.
- Implemented 5S initiatives to enhance department productivity and reduce waste.
- Managed internal operational standards and productivity targets.
- Managed and monitored relationships between downtime, changeovers and process improvements to maintain quality standards.
- Worked with engineering to improve equipment operations, reduce operational bottlenecks and optimize setup times.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Recruited, developed and retained high-quality production team focused on consistent output and conformance with specifications.
- Coached and lead production employees in operational strategies, materials handling techniques and safety standards.
- Conducted cost, material and time studies to assess production plant capability.
- Govern quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Fostered culture of continuous improvement, encouraging innovation and problem-solving among team members.
Sales & Service Engineer
A C & T Industries Sdn Bhd
01.1998 - 07.2004
- Achieve sales and revenue target for the assigned accounts
- Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
- Collaborated with the engineering team to understand process requirements and provide technical support.
- Understand customer requirements, promote sale of company products and to provide sales support.
- Enhanced customer satisfaction by promptly addressing service issues and implementing effective resolutions.
- Diagnosed problems with installed equipment to help the customers and preserve their sales revenue.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Process Engineer
Mah Seng Yoshikawa Plastic Sdn Bhd
02.1996 - 01.1998
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Designed and executed experiments to identify process improvements, leading to reduced costs and increased efficiency.
- Provided technical support for troubleshooting equipment issues, maintaining plant reliability and minimizing operational disruptions.
- Reduced production downtime by conducting thorough root cause analyses and implementing corrective actions.
- Planned and established sequence of operations to fabricate and assemble parts or products and to promote efficient utilization.
Education
Diploma - Electronic & Electrical
Federal Institute Of Technology
Cheras, Kuala LumpurSijil Pelajaran Malaysia -
Sekolah Menengah Tanjung Bunga
Sijil Rendah Pelajaran -
Sekolah Menengah Tanjung Bunga
Skills
Sales planning
Client relationship management
Sales tracking
Lead generation
Sales operation
People Management
Sales team training
New business development
Account management
Strategic account development
Cross-functional collaboration
Accomplishments
- Promoted from Service Engineer to Senior Sales Engineer
- Leadership role for Lift truck & Serial products
- Achieved highest rental sales order in 201
- Increased sales by 9% in rental business
- Part of Train The Trainer team, Customer Service Excellence (By SHRDC), Occupational Health & Safety Management System Internal Audit Course (By Bureau Veritas), Frontliner Competence Test (By TUV).
Timeline
Sales Manager - Lift Truck & Serial Product
Mhe Demag Malaysia Sdn Bhd
04.2017 - Current
Spare Parts Manager
MHE Demag Malaysia Sdn Bhd
02.2014 - 03.2017
Senior Sales & Service Engineer
Mhe Demag Malaysia Sdn Bhd
06.2009 - 02.2014
Sales & Service Engineer
Mhe Demag Malaysia Sdn Bhd
03.2007 - 01.2009
Production Manager/Process Engineer
Trisen Manufacturing Sdn Bhd
08.2004 - 01.2007
Sales & Service Engineer
A C & T Industries Sdn Bhd
01.1998 - 07.2004
Process Engineer
Mah Seng Yoshikawa Plastic Sdn Bhd
02.1996 - 01.1998
Diploma - Electronic & Electrical
Federal Institute Of Technology
Sijil Pelajaran Malaysia -
Sekolah Menengah Tanjung Bunga
Sijil Rendah Pelajaran -
Sekolah Menengah Tanjung Bunga
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