Sakshi Parihar

Certification on SWIFT, ISO20022

• Certificate OF COMPLETION Anti-Money Laundering Concepts:

AML, KYC and Compliance

• Handling all types of investigation cases (Amendment/fraud Cancellation/Tracer/Compliance related inquiries/ back valuation/).

• Authorising Payments/Correspondence in a more qualitative way by capturing and preventing all kinds of errors.

• Processing return of funds/Re-effect of payment

• Co-Ordinate with other department both internal and external to help resolve client inquiry

• Ensure that all email queries from mailbox and escalation have been addressed.

• Successfully contributed for automation of first actioning for unable to apply case type and successfully completed all the testing in UAT environment.

• Together with the team, to work and target SLA is met at all times

• To ensure quick action/resolution in managing both internal and external customers’ queries/feedback/complaints

• Deliver as per service level agreement at all times ensure service quality is maintained. understand customer requirement

• Actively Participating in process Enhancement ideas when required.

Processing Investigation on case types like unable to apply, return of funds, Beneficiary claims non receipt of payment, fraud analysis, unable to effect, payment amendment, payment cancellation.

• Processing re-effect of payments, inward and outward remittances.

• Processing SWIFT for Bank to Customer and Bank to Bank transfers, MT103 and MT202.

• CITI Banks USD Fraud Swift payment investigation, Fund Transfer, fraud

transaction investigation and fraud transaction screening for global banks

• AML, FATF, OFAC, sanctions, compliance Reconciliation for payments made via Citi Bank clients

• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Mentored junior team members, contributing to their professional growth and development.

Technically competent professional with rich experience in Operations, Process Management, Client Servicing & Reporting.

• Part of CONTRACTS & Billing Team.

• Accurately prepare client invoices in accordance with terms of contract and within expected timeframes.

• Accurate and fast processing- Invoice processing, E-mail handling, Contract Management-New set ups, renewals.

• Continually review and improve the process to ensure that invoice generation is as accurate, timely and efficient as possible.

• Preparation and Analysis of various Financial Reports like tracking the value of accounts that are past due

• Managing the weekly calls with client panel and provide update on process

• Strong communication & interpersonal skills with proven abilities in Customer Relationship Management & Team Management.

Handling the customer query and prioritizing their requirement.

• Managing client escalation, weekly reports.

• Establish excellent relationships with client onboarding team, Client Service Officer’s team, Relationship Manager’s team with whom the team will need to interact on a regular basis.

• Processing ACE jobs. In this we will take client signature and verifying it.

• Processing on Money moment. We will be verifying the client account balance and signature then transferring money or funds in 4 kinds.

• Wire request

• Check request

• Journals

• Money-link transfer

• Transfer of Assets/Journalizing of shares i.e., Cash, Stocks, Mutual funds etc. from the Account of the Client to a different contra firm after verifying all restricted points.

• Money movement transactions from Domestic Client to International Client as per their request through the help of SWIFT code ABA number and WIRE.

• VOD: verification of deposit. We are verifying the clients deposit information with account. And also we will have conversation with client through IM.

• Generating hourly report and sending it to the clients regarding our queue.

• Ensure accounts have to be done within the SLA and maintain quality.

• Assisting the agents to work with given request

• Floor support to new joiner