Summary
Overview
Work History
Education
Skills
Soft Skills
Languages
Additional Information
Timeline
Generic

Sakinah Adam

Summary

An adaptable and reliable administrative professional with experience in both public and private sectors. Supported national programs and day-to-day operations, including vendor coordination, budget tracking, customer service, and workflow improvements. Skilled at creating efficient tools such as Excel trackers and facilitating smooth team collaboration. Comfortable working independently or as part of a team, with a proactive approach to problem-solving and operational support.

Overview

8
8
years of professional experience

Work History

Administrative Support

Health Promotion Board
11.2024 - Current
  • Handled escalated customer service cases from the Contact Centre, coordinating with internal teams, vendors, and external agencies to provide resolutions.
  • Reviewed and processed monthly HealthPoints and rewards adjustments via the BAP system; verified eligibility and handled merchant reimbursements.
  • Managed billing and invoices for six external vendors; created an Excel tracker that automated budget monitoring across contracts.
  • Supported national outreach (lettershopping, SMS) by verifying data, coordinating with vendors, and managing timelines across communication cycles.
  • Designed and led training sessions for Contact Centre staff on new workflows, including presentation materials and automated Excel tools.
  • Managed budget forecasts and projections for the Healthier SG programme and raised alerts for low PO balances across departments.

Administrative Assistant (Registry)

National Heritage Board
01.2023 - 01.2024
  • Coordinated digitization of archive records across NHB registries, tracking file movement and performing quality checks.
  • Liaised with vendors and internal stakeholders; verified invoices and reports for financial processing.
  • Developed a master tracking system for digitized files to enhance visibility and workflow.

Customer Service, Admin & HR Associate

Southeast Independent LLP
09.2022 - 12.2022
  • Supported onboarding and exit processes; managed HRMS system entries and leave tracking.
  • Responded to customer and staff queries via chat, email, and social media.
  • Researched potential regional partnerships and coordinated with external vendors for test quotes.

Executive (Adult Protective Services)

Ministry of Social and Family Development
09.2021 - 09.2022
  • Managed Mandatory Counselling Programme (MCP) case registrations and liaised weekly with Family Justice Courts and support centres.
  • Processed and updated sensitive case data; tracked statistics for crisis shelters.
  • Drafted formal communication to clients and ensured case closures met KPIs.

Community Support Executive

People’s Association
09.2020 - 09.2021
  • Provided front-counter support at Community Clubs; handled course sign-ups, facility bookings, and financial aid queries.
  • Supported community events including TraceTogether token and mask distribution.
  • Maintained reports and assisted in facility operations.

Operations Administrator & Scheduler

Bureau Veritas Singapore Pte Ltd
01.2018 - 07.2019
  • Scheduled audits for 200+ clients and coordinated travel for local and regional auditors.
  • Responded to client enquiries and maintained compliance documentation.
  • Acted as liaison between internal teams and overseas partners.

Education

Diploma in Arts & Theatre Management

Republic Polytechnic
05-2016

Skills

  • Microsoft Office (Excel, Word, PowerPoint)
  • Vendor management and budget monitoring
  • HRMS and CRM systems (Info-Tech, Microsoft Dynamics, Siebel)
  • Data entry, reporting, and records digitisation
  • Scheduling and invoice processing

Soft Skills

  • Effective communication and stakeholder coordination
  • Customer service and problem resolution
  • Training development and delivery
  • Time management
  • Attention to detail
  • Adaptable team player
  • Self-motivated and organised

Languages

English
Bilingual or Proficient (C2)
Malay
Elementary (A2)

Additional Information

Darren Loo

Assistant Manager

Health Promotion Board


+65 8228 4076

Darren_LOO@hpb.gov.sg



Timeline

Administrative Support

Health Promotion Board
11.2024 - Current

Administrative Assistant (Registry)

National Heritage Board
01.2023 - 01.2024

Customer Service, Admin & HR Associate

Southeast Independent LLP
09.2022 - 12.2022

Executive (Adult Protective Services)

Ministry of Social and Family Development
09.2021 - 09.2022

Community Support Executive

People’s Association
09.2020 - 09.2021

Operations Administrator & Scheduler

Bureau Veritas Singapore Pte Ltd
01.2018 - 07.2019

Diploma in Arts & Theatre Management

Republic Polytechnic

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Sakinah Adam