Sakina Murni Abdullah Hamid
Singapore
Summary
Currently, I am seeking a position where I can uphold strong performance standards. As a member of your team, I am confident that my innovative and results-focused approach would make a significant contribution to the continued success of your organization. Possessing the belief of customer service excellence and a positive attitude towards both life and work, coupled with a strong drive to succeed, I believe I can contribute to your organization.
I am an accomplished service standard strategist and solution-oriented individual who thrives in fast paced and challenging environments where my performance directly impacts the bottom line. In addition, I have solid organizational and leadership skills that can make an immediate contribution to your business and operational development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Admin Assistant
Kan Fook Sing motor workshop
03.2018 - 01.2023
- Handles customer enquiries or appointments promptly through phone, email or message
- Assists with customer’s request
- Liaise with counterparts/business partners on stock management
- Perform admin duties including data entry, filling and achieving, basic accounting, book-keeping, receipt management and basic journal entries
- Attend to customer’s at the workshop to build long-term relationship and provide excellent customer services
- Maintain proper filing and disposal of confidential documents
- Any other ad-hoc duties assigned
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Concierge/Customer Service
La Maison Fatien
02.2014 - 12.2018
- Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total equality serviced delivered in restaurant
- Manage the dining front entrance with the efficient and timely seating of the guest
- Manage in-person and telephone guest inquiries, customer service requests and reservation bookings
- Develop rapport with clients and generate repeat business through friendly attitude and extensive cuisine knowledge
- Assisted customers by taking them to their assigned tables and helping them find their way around
- Helped them with any complaints or questions they had
- Provided excellent customer assistance to make sure they were completely satisfied with their visit
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Health Care Assistant
Homage
11.2024 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
Receptionist cum Admin
Kaiser Dental Laboratory Pte Ltd
06.2010 - 12.2012
- Operated telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Recorded a daily log of items received, quantities, signatures of the person sending orders
- Greeted persons entering establishment, determine nature and purpose visit
- Received payment and record receipts for services
- Scheduled appointments and maintain and update appointments calendars
- Collected, sorted, distributed or prepared mail, messages, or courier deliveries
- Inspected the mold for dentures and weights the gold in precise and examine products for accuracy before sending to laboratory
- Established long-term customer relationship through prompt and courteous service
- Resolved complaints and adjusted order
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Concierge/customer Service Representative
One Rochester
01.2008 - 01.2010
- Welcome guests in warm and friendly manner
- Ascertains their dining/lodging needs
- Seats guest and manage the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly and efficient manner
- Performs opening and closing duties, as needed
- Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc
- Helps fellow team members and other department wherever necessary to maintain positive working
- Answered phone calls, booked reservations for the customers and helped with phone order
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Education
Secondary 4 -
Skills
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Team player mentality
- Maintaining composure
- Microsoft Power Point
- Microsoft Office
- Polite telephone etiquette
- Safety procedures
- Customers Relation
- Ability to work as a Team
- Analytical Thinking Skill
Personal Information
Date of Birth: 04/05/1983
Languages
English
Malay
Indonesia
Academicqualification - Highestlevel
N Level
Certification
- CPR/AED Certification
- HOMAGE BASIC CAREGIVER Certification
Timeline
Health Care Assistant
Homage
11.2024 - Current
Admin Assistant
Kan Fook Sing motor workshop
03.2018 - 01.2023
Concierge/Customer Service
La Maison Fatien
02.2014 - 12.2018
Receptionist cum Admin
Kaiser Dental Laboratory Pte Ltd
06.2010 - 12.2012
Concierge/customer Service Representative
One Rochester
01.2008 - 01.2010
Secondary 4 -
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