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Sajan Masilamani
Singapore
Summary
I am Sajan, a Singaporean. I have been in the customer service 12 years in aviation and 2 years and 6 months in healthcare. I have awarded best customer service in aviation
Overview
14
14
years of professional experience
Work History
Senior Visitors Service Officer
People Advantage
11.2024 - 10.2025
- Full – Time Contract: Senior Visitors Service Officer Emergency Department for
- Job Scope: Deployment for staff, Registration for visitors going to ward, giving information to visitors, Check the emails, briefing for staff before start work, Checking the shift attendance.
- Location: Sengkang’s General Hospital
- Reason for Leaving: Full time Contract Ended
Airport Operations Officer
U.S. Bangla Airline
08.2023 - 08.2024
- Temporary Contract: : Airport Operations Officer for One Year
- Job Scope: deploying the staff and briefing the team for SOP., handling feedbacks complaints from passengers, check the email from outlook before starting the job and ending job , meet, and greet the VIP and deploy the staff to escort until the arrival hall , handling admin work for the crew and cargo , work with closely with captain and Check the Cargo have been loaded and sales ticket and analysis and recruiting fresh staff and handling liaised and co-ordinate with airport ground handling contractors to monitor and contribute to the achievement of business targets, and customer service standards.
- Location: Singapore Changi Airport
- Reason for Leaving: Due to contract ended
Inpatient Patient Service Associate
Khoo Teck Puat Hospital
11.2023 - 04.2024
- 6 Month Temporary contract: Inpatient Patient Service Associate
- Job scope: financial counseling, administrative, upgrade to ward, making follow up appointment, helping nurses to charge the item, answering phone call.
- Reason for Leaving: looking For New Prospects
- Salary: $3000
Customer Service Officer
DNATA Singapore
07.2021 - 08.2023
- Full-Time Contract: Customer Service Officer for 3 years
- Job Scope: check in the passenger traveling with baggage, Check in Guest Relations lounge, assist special cases such as passenger being offloaded passenger being denied entry and handling gate duties when boarding and commence with seat number and take the flight documents when closing the cabin door.
- Location: Singapore Changi Airport
- Reason for leaving: Due to contract Ended
Nursing Assistant & Patient Service Associate
Mount Alvernia Hospital
06.2020 - 07.2021
- Full-Time contract: Nursing Assistant & Patient Service Associate for one year
- Job Scope: attend the patient taking vital sign, registered patient when they come for walk in Emergency Department, assist doctor for emergency response for critical patient, and handling admission for inpatient by asking patient relative for their ward class class and brief them the charges and ask for which panel doctor.
- (Emergency Department)
- Reason for leaving due to contract ended
Flight Operation Executive
Silk Airways
11.2018 - 06.2020
- Full-Time: Flight Operation Executive for two-year
- Job scope: check the flight load documents, Dispatch to crew and lead with the staff and mentor and do scanning and reservations, rostering cabin crew for their destination and flight, recruiting fresh staff and arrange the meeting provided detailed analysis of operational metrics, identify trends and areas requiring broader management attention to rectify/ make changes to resource allocation.
- Location: Singapore Changi Airport
- Reason For leaving: Due to pandemic
Customer Service Representative
ASIG
04.2012 - 11.2018
- Full-Time: Customer Service Representative for six Years
- Job Scope: check in for passengers who is traveling with baggage, Reservation Desk for ticketing for last minute and lost and found at arrival which passenger left the item on board or any damage their baggage and check in passenger who is transiting to next flight and assist passengers who needs help.
- Location: Singapore Changi Airport
- Reason For Leaving: Promoted to SilkAir
Education
Admin Management Diploma Certificate - undefined
NATAC Institute Online WSQ
12.2011
Higher NITEC - Admin Management
ITE College Central
10.2011
Secondary - undefined
Northlight Secondary School
10.2009
Skills
Good interpersonal and communication skills
Naviatiar and GoNow system and SABRE systems and GDS Amadeus System
Advance Microsoft skills and zoom and SAP system
Internet Technologies and Data technology
Problem solved Skill and analysis
DGR (Danger Good Course)
DGR (Danger Good Course)
Written And Spoken
Spoken: (English Fluent), (Tamil Fluent), (Fluent French), (Basic Japanese)
Written: (English Good), (Tamil Good)
References
- Afiq, Supervisor, Razmattaz_fiq@hotmail.com, +65 9239 3401, DNATA, Known year: 3 years
- Jovis, Manager, +65 9429 6195, People Advantage, Known Year: 1 year
Knowledge
- Knowledge In CAAS
- Knowledge in Load Control
- Knowledge in Flight Dispatched
- Knowledge in DGR
- 1 years in recruitment officer
- Knowledge in patient care & Admission
- 2 years in recruiting coordinator
- 2 years guest relations Concierge in airline lounge
- Knowledge in nursing assistant
Salary
- Last Drawn: $3200
- Last Annual Salary: $19200
Start Work
Immediately
Timeline
Senior Visitors Service Officer
People Advantage
11.2024 - 10.2025
Inpatient Patient Service Associate
Khoo Teck Puat Hospital
11.2023 - 04.2024
Airport Operations Officer
U.S. Bangla Airline
08.2023 - 08.2024
Customer Service Officer
DNATA Singapore
07.2021 - 08.2023
Nursing Assistant & Patient Service Associate
Mount Alvernia Hospital
06.2020 - 07.2021
Flight Operation Executive
Silk Airways
11.2018 - 06.2020
Customer Service Representative
ASIG
04.2012 - 11.2018
Secondary - undefined
Northlight Secondary School
Higher NITEC - Admin Management
ITE College Central
Admin Management Diploma Certificate - undefined
NATAC Institute Online WSQ