Summary
Overview
Work History
Education
Skills
Certification
Timeline

Sajal Biswas

Singapore

Summary

Experienced and result-driven software engineer with 12+ years of success in delivering robust enterprise software solutions and managing the full project lifecycle. Adept in mainframe and distributed systems, DevOps, and automation technologies. Recognized for efficient collaboration, analytical troubleshooting, and ensuring delivery excellence in high-pressure environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Tech Support Analyst (AO)

UBS AG
03.2025 - Current
  • Managed Level-2 trade flow support ensuring timely clearing and settlements.
  • Resolved system incidents and executed root cause analysis.
  • Maintained application stability and prepared KPI reports.

ENO (Engineer Operations)

Credit Suisse
06.2022 - 03.2025
  • Investigated application issues and supported Mainframe systems.
  • Led incident life cycle management and RCA coordination.
  • Executed infra upgrades, DR tests, and ensured audit compliance.

Delivery Lead

Bank of America
10.2021 - 05.2022
  • Oversaw cross-platform initiatives as a Project Manager & Business Analyst.
  • Partnered across Dev, Support & InfoSec teams to deploy critical solutions.

Senior Application Analyst

Optimum Solutions Pte Ltd
11.2019 - 10.2021


  • Analyzed application performance and user feedback to enhance system functionality and user experience.
  • Developed and implemented integration solutions to streamline processes across multiple platforms using RPA
  • Build Power BI dashboard fro project tracking and performance insights


Consultant Specialist

HSBC
11.2013 - 11.2019
  • Managed a 5-member team; developed COBOL modules for DF14Q processing.
  • Automated testing via TOSCA and implemented CI/CD pipelines with ZOOM.
  • Reduced defect rate by 15% by pre-QA bug resolution.
  • Handled 24x7 prod support and ServiceNow for incident & change management.

Senior Software Engineer

iGATE Global Solutions
11.2011 - 11.2013
  • Modified COBOL, JCL code per business specs, supported SIT & UAT cycles.
  • Documented interface modules and provided front-end JAVA support.

Education

PGP - AI & ML

The University of Texas

B.E. - Electronics & Instrumentation

WBUT
GPA: 80.1%

XII Standard - undefined

CBSE
GPA: 79.4%

Skills

  • Languages & Tools: COBOL, SQL, JCL, Easytrieve, Rexx, File Aid, TSO, FTP, Unix/Linux/ Shell Script
  • Databases: DB2, Oracle, VSAM, RDBMS, Sybase, Postgres
  • Platforms: IBM Mainframe, Windows, Unix, Linux, Azure
  • Front End / Reporting: CICS, Tableau, Power BI, MS Office Suite
  • DevOps & Version Control: GitHub, Endevor, Jenkins, JIRA, Confluence
  • ITSM Tools : GSNOW,Service-Now, BMC Remedy
  • Schedulers: CA7, Autosys, TWS
  • Debugging & Testing: Xpeditor, Abend-Aid, TOSCA
  • Automation: RPA (Blue Prism, UiPath)

Certification

  • Microsoft Certified: Azure Fundamentals & Azure AI Fundamentals
  • IBM: Python for Data Science, Data Analysis using Python
  • Certified Scrum Master
  • Google Data Analytics Professional Certificate
  • Certified Blue Prism Developer (AD01)

Timeline

Tech Support Analyst (AO) - UBS AG
03.2025 - Current
ENO (Engineer Operations) - Credit Suisse
06.2022 - 03.2025
Delivery Lead - Bank of America
10.2021 - 05.2022
Senior Application Analyst - Optimum Solutions Pte Ltd
11.2019 - 10.2021
Consultant Specialist - HSBC
11.2013 - 11.2019
Senior Software Engineer - iGATE Global Solutions
11.2011 - 11.2013
The University of Texas - PGP, AI & ML
WBUT - B.E., Electronics & Instrumentation
CBSE - XII Standard,

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Sajal Biswas