To learn about day to day trending applications and tools which would help to grow professionally
Sai Teja Koedala
Customer Order Resolution And Order Management Specialist
Bengaluru
Summary
Motivated and detail-oriented Order Management and Risk Management professional with 4 years of experience optimizing order processing and mitigating risks within supply chain operations. Skilled in analyzing data to identify trends, streamline workflows, and enhance customer satisfaction. Collaborative team player with a strong background in developing effective strategies that reduce operational risks and improve order accuracy through cross-functional collaboration. Proficient in utilizing order management software and risk assessment tools to support decision-making processes. Committed to continuous improvement and delivering high-quality results in fast-paced environments. Seeking to leverage my skills and experience to contribute to the success of a dynamic organization. Thorough and meticulous Financial Risk Specialist accomplished in helping organizations manage investment, industry-specific, and general economic risks. Highly detail-oriented in reviewing data and identifying impactful trends. Possesses excellent presentation and interpersonal communication skills.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Order Resolution Specialist
Lumen IT India Pvt Ltd.
05.2023 - Current
- I work on various tools like Salesforce CRM and chat with customers and internal teams like 'sales' and 'customer solutions' to resolve complex problems faced by customer, We do place orders for customers on tools like ENS, Blue Marble, Eshop and Manage orders placed for Broadband setup and Landline setup for customers and verify their orders.
- Assists customers with billing, technical, service disruptions, speed upgrades, network connectivity, Technician allocation for repair of services and various other issues.
- I also work on Java mainframe based application known with the name "Martens" tool to make critical changes regarding speeds, order status, assigning required facilities.
- Job also have a application named DOCS, where in we pull Tasks and tickets pending with system issues and resolve the same and notify the customer Via Text, email and calls, The DOCS is elaborated as - Distributed Online Correspondence System.
Transaction Risk Investigator
Amazon Development Center India
03.2022 - 02.2023
- Involved in processing data and analyzing commercial harm to the seller as a result of items returned by customers, as well as issuing reimbursements and restocking fees to the seller
- After the damage is estimated, we also take action based on the risk assessed in order to avoid business damage and losses
Advisor (Transactions processing)
Concentrix Daksh Services
02.2021 - 03.2022
- Company Overview: BPO named Concentrix Daksh services a MNC
- Evaluated and assessed IDs of international customers of our client ONFIDO
- BPO named Concentrix Daksh services a MNC
Education
Bachelor of Technology - Civil Engineering
Gayatri Vidya Parishad College For Degree And Pg Courses
Visakhapatnam, Andhra Pradesh, India.09-2021
Skills
C Programming
Interests
Understanding day to day complexions and advantages of technological world
Hobbies
Cricket, Exploring web and world, Current affairs and Global trends, Cooking.
Timeline
Customer Order Resolution Specialist
Lumen IT India Pvt Ltd.
05.2023 - Current
Transaction Risk Investigator
Amazon Development Center India
03.2022 - 02.2023
Advisor (Transactions processing)
Concentrix Daksh Services
02.2021 - 03.2022
Bachelor of Technology - Civil Engineering
Gayatri Vidya Parishad College For Degree And Pg Courses
Similar Profiles
Sudarshan ReddySudarshan Reddy
Director Software Engineering at Lumen IT India Pvt. Ltd.Director Software Engineering at Lumen IT India Pvt. Ltd.
Kumar AnkshapurKumar Ankshapur
INFORMATION SYSTEMS CONSULTANT at Lumen Technologies India Pvt. Ltd.INFORMATION SYSTEMS CONSULTANT at Lumen Technologies India Pvt. Ltd.
REKHA JREKHA J
Customer Service Account Specialist at Lumen IT India Pvt. LtdCustomer Service Account Specialist at Lumen IT India Pvt. Ltd