Saifon Narakan
Singapore
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Successful Executive with over 20 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
20
20
years of professional experience
Work History
Senior Learning Solution Executive
VMware Southeast Asia
01.2020 - Current
- Trusted adviser for providing education services consultancy to VMware key customers across South East Asia region
- Supporting a diverse set of customers from government to commercial
- Responsible for developing comprehensive training plans that are aligned to Customers' priorities
- Develops close working relationships with the sales of license, professional service and business unit to develop joint account plans and learning plans for enterprise customers
- Conducts regional sales forecasts, territory planning, demand generation, deal strategy development and trend analysis
- Work with marketing team to develop education and certification campaigns
- Handles escalations and participates directly in complex sales situations to negotiate and/or resolve disputes and ensure customer satisfaction
- Conducts regional sales forecasts, territory planning, demand generation, deal strategy development and trend analysis
- Maintain a strong and accurate pipeline of opportunities
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Territory Manager for Nascent & Thailand
VMWare Southeast Asian
07.2014 - 12.2019
- Handling SMB and large corporate customers of Indochina including Thailand, Cambodia, Myanmar and Laos
- Through outbound calling and sales team collaboration, a Business Development Representative will prospect into targeted territory based business accounts in an effort to increase productivity of field sales by qualifying accounts as potential revenue opportunities
- Reps will also nurture In Profile Prospects generated through Marketing Programs and qualify to an approved lead level
- Collect prospective customer data and generate qualified marketing leads for field sales through cold calling activities
- Profile accounts; identify solutions and key contacts based on identified criteria
- Document all communications and update account information in the contact management system
- Provide prospective customers with basic information about Company as required
- Be able to present corporate message and solution overviews via phone or e-mail communications
- Complete call/opportunity reports to management on a weekly basis or as requested
- Work closely with channel team to recruit a new acquisition partner onboard and enablement them how to propose the right Vmware solution to customers
- Drive weekly pipeline review from demand generation to closing stage
- Drive development of partner services offerings and solutions to support VMware revenue growth
- Quarterly activity with partner; QBR, Account planning etc
- Work closely with the partner; Learning & Development them to highlight key training needs and develop/present measurable materials to be delivered to partner and related actions
- Working across Dell Technologies on a streamlined Go-to-Market, addressing product positioning and Field issues, both direct and channel.
Maintenance Business Manager, Asia Pacific
Infor (S.E.A) Ltd
06.2011 - 06.2014
- Through outbound calling and sales team collaboration, a Business Development Representative will prospect into targeted territory based business accounts in an effort to increase productivity of field sales by qualifying accounts as potential revenue opportunities
- Reps will also nurture In Profile Prospects generated through Marketing Programs and qualify to an approved lead level
- Collect prospective customer data and generate qualified marketing leads for field sales through cold calling activities
- Profile accounts; identify solutions and key contacts based on identified criteria
- Document all communications and update account information in the contact management system
- Provide prospective customers with basic information about Company as required
- Be able to present corporate message and solution overviews via phone or e-mail communications
- Complete call/opportunity reports to management on a weekly basis or as requested
- Ability to lead and manage large corporate accounts with limited resources from a country-level
- Public speaking and presentations for major corporations and customers
- Experienced in handling large corporate customer account in Thailand, Singapore, Malaysia, Vietnam, Cambodia and Myanmar
- Ability to Support sales team/territory in a collaborative manner to result in quality lead generation with senior level decision makers
- Successfully manage monthly quota of qualified leads in a hi-tech, competitive environment
- Communicate value propositions and extract sales intelligence from prospects.
Inside Sales Account Manager based in Malaysia
Dell Asia Pacific Sdn.
01.2008 - 06.2011
- Strategize and execute plans to penetrate and grow the commercial enterprise sector
- Accountable for producing individual and country sales revenue in line with country's goals
- Develop & maintain good business relationship with key customers
- Leverage market knowledge and channel partners to generate fresh leads and opportunities within the commercial enterprises
- Enhance positive customer experience & customer satisfaction through timely response to customers' enquiry
- Manage and explore new customers in Thailand
- Ability to lead and manage large corporate accounts with limited resources from a country-level
- Public speaking and presentations for major corporations and customers
- Ability to work quickly and communication efficiently with clients from diverse industries
- Substantial improvement in communication skills within client and distribution channels
- Telemarketing sales experience in ICT industry, banking line, Large Corporate Account
- Excellent speaking and writing skills for impactful sales presentations.
Product Buyer
Ingram Micro (Thailand) Ltd
04.2004 - 01.2008
- Maintain purchasing module of Impulse and assist Product Manager(s) in purchasing and inventory management
- Product tasks including SKU maintenance, creating Purchase Orders (P.O.), and reconciliations
- Maintain the buyer sheet, including SKU, price and product description
- Prepare purchase orders
- Follow up of shipment & update ETA in the system
- Reconcile shipment discrepancy with warehouse & vendor
- Communicate with affected departments on delivery of existing products and announcements of new products
- Manage all processes and execution of price protection
- Administer RMA/DOA return to vendor - correct receiving and pricing discrepancies and assist in resolving customer service problems
- Analyze “Owned Inventory” to ensure company's favorable position with the vendors
- Ability to Manage inventory levels such that stock turns as much as possible and Maintain pre-established fill rate goals
- Administer proper stock rotation
- Provide marketing assistance to vendor accounts, including special event marketing activities and in-house referrals to the marketing staff
- Submit weekly & monthly inventory report as required by management
- Support new purchasing function implementation & information update
- Ability to evaluate new product lines and stay abreast of product and industry trends
- Perform special projects as assigned
- Ability to stand in for Product Manager.
Sale admin /Coordinator
SVOA Public Company Limited
07.2003
- Manage related documents of sales team such as Quotation, Pipe Line form, all agreement etc
- Support customers when there require any issue
- CV preparation and Database
- Translated report Thai version to English version sent to vender
- Make daily report for sell out
- Stand in for sales
- Experience in co-ordinate with customer
- Ability to work quickly and efficiently by leveraging on customer' strengths
- Ability to perform special projects as assigned.
Education
Bachelor of Arts - English
Dhurakitbundit University
Thailand03.2002
Skills
- Cold Calling Expertise
- Account Acquisition
- Persuasive Negotiator
- Pipeline Development
- B2C Sales
- Order Management
- Email and Phone Etiquette
- Sales Cycle Management
- Revenue Forecasting
- Territory Management
- Multitasking
- Relationship Building and Management
Accomplishments
· Surpassed annual quota by 107% in FY23Q3 During Leaning Solution Executive at VMware.
· Surpassed annual quota by 130% in FY22Q4 During Leaning Solution Executive at VMware.
· Surpassed annual quota by 100% in FY18Q41During Territory Manager at VMware
· Surpassed annual quota by 150% in FY17Q4 During Territory Manager at VMware
· Surpassed annual quota by 103% in FY13Q2 During Infor Company.
· Surpassed annual quota by 180% in FY09Q3
· Collaborated with VMware AE team of EGNC, Brunei in the delivering training of VCF upgrade project. Value $ 200 in FY 24Q3
· Supervised team of Nascent Inside Sales members. FY20 Q1-Q2
Hobbies
Cooking, Cycling, Reading, Binge-watching, Listening to TH Musics, Travelling.
Additional Information
Referrals:
1. Danaiya Suwanno, (Ex-Leadership at SVOA), Tel. +66818267443
2. Akkadet Winijchaiyanan ( Ex-Colleague at Dell). Tel: +6594293321
3. Yupin Tinlakanon (Ex-Leadership at VMware), Tel: +65 97894465
Languages
Thai
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Senior Learning Solution Executive
VMware Southeast Asia
01.2020 - Current
Territory Manager for Nascent & Thailand
VMWare Southeast Asian
07.2014 - 12.2019
Maintenance Business Manager, Asia Pacific
Infor (S.E.A) Ltd
06.2011 - 06.2014
Inside Sales Account Manager based in Malaysia
Dell Asia Pacific Sdn.
01.2008 - 06.2011
Product Buyer
Ingram Micro (Thailand) Ltd
04.2004 - 01.2008
Sale admin /Coordinator
SVOA Public Company Limited
07.2003
Bachelor of Arts - English
Dhurakitbundit University
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