Saidon Hassan
Singapore,Singapore
Summary
Motivated with demonstrated knowledge of best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing more than 20 years of experience in field and ready to take on challenging, growth-oriented role with your esteemed Company.
In addition, I have also attended the required WSQ module on Manage Security Agency within Legal Framework and have been acknowledge as Competent.
Overview
7
7
years of post-secondary education
22
22
years of professional experience
Work History
Alliance Manager
Concorde Group Pte Ltd
Singapore , Singapore
2019.11 - 2021.04
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with Private and Government departments to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Transcended requirements on consistent basis to satisfy customers.
- Educated customers about Technological options on security matters and beyond.
- Used effective sales strategies to convince clients to accept proposals, resulting in increase of more new business per year.
- Worked with clients to address and respond to client and partnership management issues.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Senior Manager, Operations & Deployment
Twinrock Global Pte Ltd
Singapore , Singapore
2016.07 - 2019.09
- Developed strategic marketing communications, including championing consumer benefits.
- Updated system information, making appropriate changes to all documentation.
- Helped build and review master service agreements for work eligibility.
- Managed multiple, large-scale projects.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Supervised and directed teams to keep projects on-track and tasks prioritized.
- Oversaw reporting functions to executive leadership.
- Determined priorities and set policies for company.
- Collaborated with vendors, suppliers and transport carriers.
- Evaluated hiring, firing and promotions requests.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Projects Manager
Concorde Security Pte Ltd
Singapore , Singapore
2012.02 - 2015.03
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Provided management for internal personnel, contractors and vendors.
- Identified, reviewed and applied policies and procedures.
Senior Consultant, Strategic Planning & Policy
Centre for Health, Environmental & Safety Training (Pte Ltd)
Singapore , Singapore
2010.01 - 2012.08
- Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Determined areas for improvement and implemented processes to alleviate problems.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Supervised 7 employees & trainers, identifying areas in need of improvement and implementing plans to rectify issues.
- Assessed training needs for companies and made proposals to senior executives.
- Evaluated clients' needs and created plan of action to provide solutions.
- Gave budget suggestions and outlining financial needs and forecasting.
- Closely monitored and updated company systems for efficiency, output and other factors to improve overall productivity.
- Performed business research and analysis, including financial analysis.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of training and consultancy services.
Operations Manager/Director
NSCS
Singapore , Singapore
2003.05 - 2010.06
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Partnership Director
Lucky Cleaning & Maintenance Services
Singapore , Singapore
2002.04 - 2003.08
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Hired, supervised and trained 60 employees on facilities management strategies to optimize performance.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Security Manager
Ademco Far East Pte Ltd
Singapore , Singapore
2000.04 - 2001.07
- Outlined and maintained security issues for clients.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
Security Coordinator & Supervisor
Precise Security Services
Singapore , Singapore
1997.02 - 1999.04
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and clients.
- Secured personal and client's premises against robbery, vandalism and illegal entry.
Education
Pre - University
Clifford Institute
Kovan 1993.02 - 1994.01
GCE'O' Level
Montfort Secondary School
Upper Serangoon Road 1988.01 - 1993.12
Skills
Fluent in English, Malay
undefinedTimeline
Alliance Manager
Concorde Group Pte Ltd
2019.11 - 2021.04
Senior Manager, Operations & Deployment
Twinrock Global Pte Ltd
2016.07 - 2019.09
Projects Manager
Concorde Security Pte Ltd
2012.02 - 2015.03
Senior Consultant, Strategic Planning & Policy
Centre for Health, Environmental & Safety Training (Pte Ltd)
2010.01 - 2012.08
Operations Manager/Director
NSCS
2003.05 - 2010.06
Partnership Director
Lucky Cleaning & Maintenance Services
2002.04 - 2003.08
Security Manager
Ademco Far East Pte Ltd
2000.04 - 2001.07
Security Coordinator & Supervisor
Precise Security Services
1997.02 - 1999.04
Pre - University
Clifford Institute
1993.02 - 1994.01
GCE'O' Level
Montfort Secondary School
1988.01 - 1993.12
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