Saidon Hassan
Singapore,Singapore
Summary
Motivated with demonstrated knowledge of best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing more than 20 years of experience in field and ready to take on challenging, growth-oriented role with your esteemed Company.
In addition, I have also attended the required WSQ module on Manage Security Agency within Legal Framework and have been acknowledge as Competent.
Overview
7
7
years of post-secondary education
22
22
years of professional experience
Work History
Alliance Manager
Concorde Group Pte Ltd
Singapore, Singapore
11.2019 - 04.2021
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with Private and Government departments to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Transcended requirements on consistent basis to satisfy customers.
- Educated customers about Technological options on security matters and beyond.
- Used effective sales strategies to convince clients to accept proposals, resulting in increase of more new business per year.
- Worked with clients to address and respond to client and partnership management issues.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Senior Manager, Operations & Deployment
Twinrock Global Pte Ltd
Singapore, Singapore
07.2016 - 09.2019
- Developed strategic marketing communications, including championing consumer benefits.
- Updated system information, making appropriate changes to all documentation.
- Helped build and review master service agreements for work eligibility.
- Managed multiple, large-scale projects.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Supervised and directed teams to keep projects on-track and tasks prioritized.
- Oversaw reporting functions to executive leadership.
- Determined priorities and set policies for company.
- Collaborated with vendors, suppliers and transport carriers.
- Evaluated hiring, firing and promotions requests.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Projects Manager
Concorde Security Pte Ltd
Singapore, Singapore
02.2012 - 03.2015
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Provided management for internal personnel, contractors and vendors.
- Identified, reviewed and applied policies and procedures.
Senior Consultant, Strategic Planning & Policy
Centre for Health, Environmental & Safety Training (Pte Ltd)
Singapore, Singapore
01.2010 - 08.2012
- Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Determined areas for improvement and implemented processes to alleviate problems.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Supervised 7 employees & trainers, identifying areas in need of improvement and implementing plans to rectify issues.
- Assessed training needs for companies and made proposals to senior executives.
- Evaluated clients' needs and created plan of action to provide solutions.
- Gave budget suggestions and outlining financial needs and forecasting.
- Closely monitored and updated company systems for efficiency, output and other factors to improve overall productivity.
- Performed business research and analysis, including financial analysis.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of training and consultancy services.
Operations Manager/Director
NSCS
Singapore, Singapore
05.2003 - 06.2010
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Partnership Director
Lucky Cleaning & Maintenance Services
Singapore, Singapore
04.2002 - 08.2003
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Hired, supervised and trained 60 employees on facilities management strategies to optimize performance.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Security Manager
Ademco Far East Pte Ltd
Singapore, Singapore
04.2000 - 07.2001
- Outlined and maintained security issues for clients.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
Security Coordinator & Supervisor
Precise Security Services
Singapore, Singapore
02.1997 - 04.1999
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and clients.
- Secured personal and client's premises against robbery, vandalism and illegal entry.
Education
Pre - University
Clifford Institute
Kovan 02.1993 - 01.1994
GCE'O' Level
Montfort Secondary School
Upper Serangoon Road 01.1988 - 12.1993
Skills
Fluent in English, Malay
Strategic selling
Business Development
Conflict resolution
Flexible & Adaptable
Self-motivated professional
Timeline
Alliance Manager
Concorde Group Pte Ltd
11.2019 - 04.2021
Senior Manager, Operations & Deployment
Twinrock Global Pte Ltd
07.2016 - 09.2019
Projects Manager
Concorde Security Pte Ltd
02.2012 - 03.2015
Senior Consultant, Strategic Planning & Policy
Centre for Health, Environmental & Safety Training (Pte Ltd)
01.2010 - 08.2012
Operations Manager/Director
NSCS
05.2003 - 06.2010
Partnership Director
Lucky Cleaning & Maintenance Services
04.2002 - 08.2003
Security Manager
Ademco Far East Pte Ltd
04.2000 - 07.2001
Security Coordinator & Supervisor
Precise Security Services
02.1997 - 04.1999
Pre - University
Clifford Institute
02.1993 - 01.1994
GCE'O' Level
Montfort Secondary School
01.1988 - 12.1993