Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sai Thiban

Summary

Dynamic professional with a proven track record in complaint handling and team motivation, honed at MINDEF and Giant Hypermarket. Excelled in elevating customer satisfaction and streamlining operations, demonstrating exceptional computer skills and a collaborative spirit. Achievements include significantly improving loyalty through empathetic service and enhancing safety standards in warehouse management.

Overview

6
6
years of professional experience

Work History

National Service Extend (Customer Service)

MINDEF
03.2024 - 08.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

National Service

MINDEF
02.2022 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Performed well under pressure.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Warehouse Worker

Giant Hypermarket
05.2021 - 01.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 25kg.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

F&B Trainee

Changi Village Hotel
11.2018 - 12.2018
  • Proactively addressed guest concerns or complaints, resulting in increased customer retention rates and repeat visits.
  • Supported kitchen staff with food preparation tasks during busy periods for faster order completion times.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

Education

NATIONAL ITE CERTIFICATE IN INFOCOMM TECHNOLOGY - Infocomm Technology

Institute of Technical Education
ITE East (Simei)
10-2020

SINGAPORE-CAMBRIDGE GENERAL CERTIFICATE OF EDUCATI

Dunman Secondary School
Tampines
10-2018

PSLE

East Spring Primary School
Tampines
12-2014

Skills

  • Complaint handling
  • Call center management
  • Staff motivation
  • Customer satisfaction measurement
  • Teamwork
  • Computer skills

Languages

English
Advanced (C1)
Tamil
Upper intermediate (B2)

Timeline

National Service Extend (Customer Service)

MINDEF
03.2024 - 08.2024

National Service

MINDEF
02.2022 - 02.2024

Warehouse Worker

Giant Hypermarket
05.2021 - 01.2022

F&B Trainee

Changi Village Hotel
11.2018 - 12.2018

NATIONAL ITE CERTIFICATE IN INFOCOMM TECHNOLOGY - Infocomm Technology

Institute of Technical Education

SINGAPORE-CAMBRIDGE GENERAL CERTIFICATE OF EDUCATI

Dunman Secondary School

PSLE

East Spring Primary School

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Sai Thiban