SAHIBA SAIN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Cashier And Serving
08.2023 - Current
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Identified and resolved customer complaints concerning food or lodging.
- Developed and maintained positive relationships with guests for satisfaction.
Marketing Assistant
EXPOTER
02.2023 - 05.2023
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
Salesman
Shell Company
03.2021 - 02.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Bachelor of Arts - Arts
DPR Collage.
India05.2022
Skills
- Cleaning and Sanitizing
- Equipment Inspection
- Publicity Appearances
- Event Preparation
- Hospitality Management
Timeline
Hospitality Worker
Cashier And Serving
08.2023 - Current
Marketing Assistant
EXPOTER
02.2023 - 05.2023
Salesman
Shell Company
03.2021 - 02.2022
Bachelor of Arts - Arts
DPR Collage.
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