Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Sahana Marthumutthu

Singapore

Summary

Conscientious customer service officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

Manpower X DBS
11.2023 - 06.2024
  • Assist customers when calling in to hotline, specifically trained under Cards department (credit, debit).
  • Trained in handling scam and fraud situations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Communicated with clients regarding account services, statements, and balances.

Talent Acquisition Specialist

Wati.io
02.2022 - 09.2023
  • Identifying and acquiring top talent to join our organization
  • Sourcing, screening, and interviewing candidates, as well as managing the recruitment process on a 180-degree spectrum
  • Collaborate closely with hiring managers to understand their specific needs and requirements, and work to ensure a positive candidate experience throughout the recruitment process
  • Stay up-to-date with the latest recruiting trends and technologies to continuously improve our talent acquisition strategy.

Healthcare Attendant

Tan Tock Seng Hospital
09.2021 - 02.2022
  • Clearing/changing of linen and waste bags from patient/staff locker rooms
  • Topping up of PPE and consumables in ward
  • Terminal cleaning of room after patient discharge
  • Clean spillages, discharges, and vomit bowls, urinals as and when needed
  • Maintain the tidiness and cleanliness of pantry and nursing counter and non-patient rooms
  • E.g
  • Visitor lobby
  • Assist in inventory of linen and department items (e.g
  • Flasks, patient pyjamas, linen bags)
  • Perform any other duties assigned by the department-in-charge.

Healthcare Attendant

People 360
12.2020 - 08.2021
  • To prepare documents for submission to relevant government authorities for application support (eg
  • MOH, MOM)
  • To prepare offer letters for foreign healthcare workers or any other HR administrative letters
  • Perform work pass processes for foreign healthcare workers such as application, issuance, bank account opening, and appeals for WP
  • Perform payment transactions on MOM and other portals
  • Coordinate with appointed housing agents in securing suitable rental units for workers who require housing assistance support.

Education

Diploma in Foundation Studies -

Kaplan Higher Education Institute
08.2021

GCE O'Level -

Geylang Methodist School (Secondary)
11.2019

PSLE -

Geylang Methodist School (Primary)
12.2015

Skills

  • Customer service
  • Communication skills
  • Time management
  • Documentation review
  • Microsoft office
  • Hospitality
  • Analysis skills
  • Computer literacy
  • Teamwork
  • Marketing
  • Multilingual
  • Microsoft Office

Languages

English
Chinese
Malay
Tamil
Hindi

Hobbies

Music, Cooking, Reading and gymming

Timeline

Customer Service Officer

Manpower X DBS
11.2023 - 06.2024

Talent Acquisition Specialist

Wati.io
02.2022 - 09.2023

Healthcare Attendant

Tan Tock Seng Hospital
09.2021 - 02.2022

Healthcare Attendant

People 360
12.2020 - 08.2021

Diploma in Foundation Studies -

Kaplan Higher Education Institute

GCE O'Level -

Geylang Methodist School (Secondary)

PSLE -

Geylang Methodist School (Primary)

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Sahana Marthumutthu