Sahal Hammaadi

• Deliver comprehensive onboarding training program for new employees
• Leading the development and implementation of training programs across five diverse brands
• Proactive and creative training programs that empower employees to consistently exceed customer expectations and achieve critical care objectives
• Organize interactive role-playing activities to develop the team's ability to navigate challenging client conversations and effectively address client objections
• Facilitated virtual, in-person and blended learning sessions.
• Analyzed and evaluated training effectiveness and program outcomes.
• Offer consultative support to employees, assisting with the identification and resolution of work-related challenges

Team Leadership:

• Assist in training and developing new team members
• Motivate and inspire the team to achieve sales goals and provide excellent customer service
• Lead by example and demonstrate strong leadership qualities

Drove a 10% profit margin improvement on the P&L in 2020 despite the significant economic disruptions caused by the COVID-19 pandemic

Customer Service:

• Building and maintaining strong customer relationships
• Provide friendly an efficient customer service to all customers
• Handle customer inquiries and resolve customer issues promptly and professionally

Sales Management:

• Driving sales performance,
• Developing and implementing sales strategies
• Analyzing sales data
• Identifying and addressing sales trends

Inventory Management:

• Managing inventory levels
• Conducting regular inventory count and reconcile discrepancies
• Analyzing inventory data
• Ensure accurate inventory records and minimize stock loss

Visual Merchandising:

• Creating visually appealing and engaging store displays
• Implementing visual merchandising guidelines to maximize product visibility and sales
• Ensuring product presentation is consistent with brand image

Team Leadership:

• Training and developing high-performing sales associates
• Motivating and inspiring team to achieve sales goals and provide excellent customer service
• Fostering a positive and productive work environment
• Conducting performance reviews
• Delegating tasks effectively

Store Operations:

• Overseeing daily store operations
• Ensuring compliance with company policies and procedures
• Managing store security
• Conducting opening and closing procedures

Communication & Interpersonal Skills:

• Excellent communication, interpersonal, and presentation skills
• Strong written and verbal communication
• Ability to build rapport with customers and colleagues
• Effective negotiation and conflict resolution skills

• Demonstrated exceptional customer service skills during my first year at COACH Inc., receiving perfect scores in Mystery Shopper assessments