Theng Meiyi Sabrina
Associate Talent Acquisition
Summary
Career switched in mid-2022, I enjoy the work within HR community as it allows me to engage people from all walks of life. The work involved is people-centric, and it is my continuous passion to explore and extend my knowledge by seeking learning opportunities in given environment. Team work and effective stakeholder partnership is the most integral part of the work I do and I value effective partnership during work. Looking forward, I am seeking growth opportunities within HR Talent Acquisition and hope to excel as season HR Talent Acquisition personnel that is able to effectively contribute to organization's dynamic growth.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Associate Talent Acquisition Specialist - Contract (Maternity Cover)
Illumina Singapore Pte. Ltd.
06.2024 - Current
- Support TA team in recruitment activities across APAC region from CV screening to onboarding successful hires. This one-stop admin assist to bring down 50% of time to hire with closer engagement with potential hires.
- In-charge of monthly Career Conversion Programme (by WSG) through active outreach to eligible participants & stakeholders. Assisted to facilitated claims up to $800,00.00 across 21 participants to support hiring cost for the organization. Process includes pre-eligibility assessment, programme onboarding buy-in and claims admin.
- Conduct and facilitate full cycle in-house mass hiring.
- Anticipates and proactively communicates recruiting activity and status to Hiring Managers and Business Partners and ensures a high level of candidate engagement to ensure positive candidate experience.
- Participates and contribute in TA projects that helps drive process efficiency (Process Guide Revamp: MCF Posting, Career Conversion Programme etc.)
Senior Recruitment Coordinator, Talent Acquisition - Contract
UOB Group
07.2022 - 04.2024
- Partner and work closely with Talent Acquisition Specialists, HR Operations & Hiring Managers from diverse business units on all matters related to recruitment.
- Support TA & Hiring Managers by coordinating candidate interviews with interviewers.
- Manage & ensure timely recruitment updates are given to senior management to support recruitment activities.
- Maintain interview & hiring records
- Work on ad-hoc HR/TA projects when required such as reviewing and being part of recruitment processes improvements to drive a positive candidate experience.
- Participate & support career events such as in-person & virtual career fair, graduate assessment event and career networking session.
- Achievements: Participate in Technology in Finance Immersion Programme (TFIP) co-hosted by IBF Singapore to build future finance technology industry pipeline.
- Aug 2022 - Dec 2022: 32 hires
- Aug 2023 - Dec 2023: 24 hires
- Supported urgent volume hiring of 171 roles for Inbound & Fraud Team, Contact Centre hires within 4 months from Sept - Dec 2023.
- Revamped New Joiner Guide for Talent Acquisition Team to enhance new joiner's experience.
Executive, Business Office
Mount Alvernia Hospital
08.2019 - 04.2022
- Ensure timely credit control procedures are carried out and provide guidance to claim team on billing enquiries when needed
- In-charge of third-party billing with external stakeholders & debt collection on outstanding payments
- Assist in the process of filing insurance claims and ensure timely follow up after patient discharge & facilitating a proper closure to the patient's stay at the hospital
- Taking charge of escalated service, billing, insurance claims feedback and provide a satisfactory solution to address the given concerns
- Monitoring of KPIs to ensure accurate support, feedback, training and improvement ideas sure given timely
- Supporting a team of Patient Service Officers to provide efficient and high-quality service to patients with regards to admission, discharge, insurance claims and billing procedures
- Assist with daily counter and call operation when needed
Quality Specialist (Consumer Operations - MOM Contact Centre)
Singapore Telecommunications Limited
09.2016 - 07.2019
- Perform audits on call and email transactions to identify the drivers for poor quality service rendered
- Conduct complaint analysis to identify root cause and work with internal stakeholders to propose effective solutions to eliminate systematic process or service issues
- Providing monthly reports to internal stakeholders on compliments and complaints received
- Conduct refresher, quiz and briefing sessions to aid and reflect Customer Service Officer's monthly performance
- Coaching Customer Care Officers on areas of improvement and highlighting positive work attitude to promote quality service experience
- In-Charge of service appreciation projects such as compliment rewards system (e.g
- Game draws)
- Other adhoc projects as required by internal stakeholders for process and systematic process or service improvements
Customer Service Executive
Central Provident Fund Board
07.2011 - 08.2016
- Provide personalized advisory service to manage CPF members' enquiries on CPF schemes and services over the counter
- Officer-In-Charge for schemes pertaining to National Project payments (e.g
- GSTV, Workfare Supplement Scheme & Pioneer Generation package)
- To lead, manage & train a team of temporary customer service officers on daily operations in regards to advisory matters pertaining to National Projects
- Achievements: Promoted from EO Grade 7 to EO Grade 6 in April 2013
- Appointed as Officer-In-Charge for National Project Schemes (e.g
- GSTV, Workfare Supplement Scheme & Pioneer Generation package)
Education
Diploma - Human Resource
WSQ - NTUC Learning Hub
05.2022 - 02.2023
Bachelor of Business - Management
SIM Global - RMIT University
07.2013 - 06.2016
Timeline
Associate Talent Acquisition Specialist - Contract (Maternity Cover)
Illumina Singapore Pte. Ltd.
06.2024 - Current
Senior Recruitment Coordinator, Talent Acquisition - Contract
UOB Group
07.2022 - 04.2024
Diploma - Human Resource
WSQ - NTUC Learning Hub
05.2022 - 02.2023
Executive, Business Office
Mount Alvernia Hospital
08.2019 - 04.2022
Quality Specialist (Consumer Operations - MOM Contact Centre)
Singapore Telecommunications Limited
09.2016 - 07.2019
Bachelor of Business - Management
SIM Global - RMIT University
07.2013 - 06.2016
Customer Service Executive
Central Provident Fund Board
07.2011 - 08.2016
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