Sabrina Mirpuri
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Teaching Assistant
Australian International School
02.2023 - Current
- To assist with the planning of the curriculum by providing safe, creative and appropriate educational opportunities for all children within an inclusive environment, preparing activities, organising programmes and arranging equipment
- To act as a key-worker to a small group of children, liaising closely with parents/carers to ensure individual needs are met, and to be responsible for observations and record keeping relating to the progress and development of key children
- Daily interaction with children to provide range of stimulating activities to promote all areas of learning.
Hostess
Constantinou Bros Hotels
07.2021 - 11.2022
- Paphos, Cyprus - Greeted on average 200 guests per day at the door and escorted them to their tables
- Organised and scheduled reservations for 50+ guests daily over the phone
- Page 1 of 2 - Provided attentive and professional customer service and fostered warm relationships with repeat customers
- Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed and guests left happy.
Customer Service Representative
Newell Brands
12.2020 - 06.2021
- Memorised entire line of company products and services, including prices and special discounts
- Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate
- Remained courteous and calm, even during moments of customer dissatisfaction.
Direct Sales Representative leader
Optimo
10.2018 - 04.2020
- Promoted products or services to potential customers
- Communicated and developed rapport with customers
- Possess a competitive spirit and desire to meet and exceed daily sales goals
- Lead a team in reaching sales goals
- Train, teach, and coach up positive behaviour
- Lead by example and motivate sales team to provide outstanding customer service.
Education
Bachelor's degree - Business
La Trobe University
Foundation degree - Business Administration and Management
La Trobe Melbourne
Skills
- Top Skills
- Leadership
- Public relations and networking
- Positive attitude
- Business Development Understanding
Timeline
Teaching Assistant
Australian International School
02.2023 - Current
Hostess
Constantinou Bros Hotels
07.2021 - 11.2022
Customer Service Representative
Newell Brands
12.2020 - 06.2021
Direct Sales Representative leader
Optimo
10.2018 - 04.2020
Bachelor's degree - Business
La Trobe University
Foundation degree - Business Administration and Management
La Trobe Melbourne
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