Sabrina Lim
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Possesses decision making skills and sound judgment to positively impact company success.
Reliable operations specialist with extensive experience in implementing policies.
Overview
20
20
years of professional experience
Work History
Deputy Director (Healthcare Claims and Payments)
Central Provident Fund Board (CPFB)
06.2020 - Current
- Collaborated with Ministries and other stakeholders (such as healthcare institutions) to implement healthcare policies.
- Assisted senior leadership in managing all aspects of operations related to healthcare claims.
- Participated in risk assessment analysis for all new policy projects and for continuation of existing healthcare related schemes.
- Streamlined operational processes and procedures while enhancing customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Lead a team of 7 personnel, supervising daily performance as well as training and improvement plans.
- Trained and guided team members to maintain high productivity and performance standards.
Programme Lead (Moments of Life (Family))
Public Service Division (PSD)
04.2017 - 06.2020
- Closely collaborated with project members from various Ministries to identify and quickly address problems.
- Performed independent analysis and provided recommendations to overcome project obstacles.
- Monitored project progress, examined risks and set forth contingency plans.
- Developed and followed baseline project plan and milestones for task completion to release Minimum Viable Product (MVP) of Moments of Life (Family) app in 2018/9..
Assistant Director (Retirement Sum Scheme)
Central Provident Fund Board (CPFB)
05.2006 - 03.2017
- Oversaw day-to-day production activities in accordance with Retirement Sum Schemes..
- Defined, implemented and revised operational policies and guidelines related to Retirement Sum Schemes.
- Monitored budget and utilized operational resources.
- Assisted in recruiting, hiring and training of team members.
Senior Executive (Public Affairs)
Central Provident Fund Board (CPFB)
05.2003 - 04.2006
- Handled external communications with media and public relations professionals.
- Monitor public and media responses to CPF Schemes.
Education
Bachelor of Arts - English Litereature
National University of Singapore
Singapore05.2003
Skills
- Operations Management
- Operational Procedures
- Crisis Management
- Effective Customer Service
- Staff Development
- Six Sigma Processes
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Deputy Director (Healthcare Claims and Payments)
Central Provident Fund Board (CPFB)
06.2020 - Current
Programme Lead (Moments of Life (Family))
Public Service Division (PSD)
04.2017 - 06.2020
Assistant Director (Retirement Sum Scheme)
Central Provident Fund Board (CPFB)
05.2006 - 03.2017
Senior Executive (Public Affairs)
Central Provident Fund Board (CPFB)
05.2003 - 04.2006
Bachelor of Arts - English Litereature
National University of Singapore
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