Sabrina Lee
Dealer Inventory Manager
Summary
Strong professional skilled in Inventory management, Supply Chain Management, Continuous Improvement
As a Region Asia Dealer Inventory Manager - Coach, drive and implement Dealer Inventory Management tool in SEA and Indonesia to support uptime of parts at dealerships and keeping inventory at optimal levels.
Trained and certified as an Internal Consultant for Volvo Operational Development.
Develop and implement S&OP process to strengthen and realign Logistic processes and keep operations responsive to changing industry and company demands
Machine launch parts readiness to ensure good availability
Reman Core return process - increase circularity
Overview
22
22
years of professional experience
6
6
Certifications
Work History
Dealer Inventory Manager
Volvo Construction Equipment
07.2020 - Current
- Region Asia Dealer Inventory Manager (coach) supporting Dealer Inventory Managers – Market SEA and Indonesia
- Plan and execute Material Managed Inventory tool (MMI) rollout plan with Dealer Inventory Managers for dealers
- Coordinate and conduct MMI training or workshops for SEA and Indonesia dealers or users.
- Review strategies to determine, investigate, and resolve MMI data quality issues.
- Drive initiative to improve parts availability at Volvo Singapore and MMI Dealer warehouses
- Representing Region Asia for DIM (Dealer Inventory Management) Center of Competence and Center of Excellence activities
- Work closely with Volvo Parts - Service Market logistic re-illers and flow planning teams
- Representing Region Asia for Global Parts lifecycle Management ensure uptime of parts support to dealers in SEA and Indonesia
- Responsible for parts readiness ISL (Initial Stocking List) and DSL (Dealer Stock List) and ensuring on-time POS (Parts On Shelf) to support new machine launch in Singapore and dealer warehouses.
- Managed inventory effectively, ensuring availability of products for customers and minimizing stock discrepancies.
- Driving Logistics Development projects and initiatives in Region Asia supporting process improvement, new policies
- Driving Part Logistics KPIs (Key Performance Indicators) with GTO LS (Group Truck Operations Logistic Services) and GTO MM (Group Truck Services Material Management)
- Manage all Customer Support Logistics activities for Hub SEA and Hub Indonesia, i.e. backorder recovery, special order support, special component rebuild, campaign stock up
- Formulate & propose local policies (SOP) aligned with regional objectives
- Streamlined workflows by identifying bottlenecks in existing system and proactively addressing these challenges through appropriate solutions implementation
- Region Asia Reman Core Management Representative
Logistics Support Manager(Hub Oceania)
Volvo Construction Equipment
01.2012 - 06.2020
- Support Logistic Director and Area Manager in parts supply and logistic discussions with dealers in Australia, New Zealand and New Caledonia
- Timely resolution of all assigned calls from dealers/ customers, ensuring on daily basis that all questions and issues relating to parts supply to dealers are addressed and answered on time
- Order management support, ensure dealer competence & educating best practices in order management.
- Working closely with Global logistic support to ensure timely deliveries and execution of actions
- Responsible for first level back order recovery for Class1 orders.
- Driving backorder recovery activities in close cooperation with Logistics Services, GTO (Group Truck Operations) shipping & Premium support teams.
- Timely Execution of ECN’s/ scrap notices to keep dealer inventories healthy.
- Regularly reviewing our services with dealers & taking corrective actions.
- Closely monitor the warehouse shipping accuracies & review with the warehouse manager.
- Responsible for administration of respective dealer buybacks & discrepancy claims.
- Timely escalation of calls/issues that are not being resolved in a timely fashion.
- § Order parts for delivery with machines according to agreed routines.
- Responsible for administration Reman Core Management system (CMS).
- Actively work with Global Reman & Logistics for future development and improvements.
- Follow up KPI/supporting targets; i.e. availability, back order recovery, Lead time follow up, inventory turns
Material Manager
Volvo Group - GTO - Logistic Services
01.2010 - 01.2012
- Reporting to General Manager in Singapore and responsible for securing availability and inventory levels in line with KPI targets by working closely with central warehouse departments, internal Volvo Parts Singapore departments and Business Areas.
- Overall responsible within Singapore site for availability/inventory.
- Regular monitoring and analysis of availability/inventory performance for VCE based on the set up with three refill flows. Coordination of corrective actions when required.
- Regular monitoring of availability/inventory for VCE, VTC/VBC, Penta, Renault Trucks and UD Trucks and analysis of results together with re-filler/other involved departments. Coordination of corrective actions when required.
- Taking lead in Parts Logistics Singapore in Flow planning meetings with all Central Warehouses, contribution with actions when required and analysis of sales situation from demand perspective.
- Participation in monthly Operational Meetings with all Business Areas with responsibility to present availability/inventory situation and corrective actions if required.
- Participation in projects representing material management, e.g. flow changes.
- Coordinating and planning of activities for rebalancing to central warehouses and analysis of dealer buy backs.
- Singapore site representative in IEP (Internal Efficiency Program) Material with all involved responsibilities:
- Monthly/weekly availability reporting
- Monthly inventory reporting, obsolescence, rebalancing
- Monthly forecasting of sales and order lines based on input from BA's
- Participant in IEP Material Asia team
- Key player in identifying and working with cross-functional teams to develop automated solutions and enhancements to optimize inventory management processes.
- Follow up on KPI’s, and necessary actions to improve parts availability and turn over, will be my main challenge.
- Additional role as an internal consultant for Operational Development team in Singapore. Successfully roll out OD program within the department and create a living system which leads to maneuverability, provides increased competitive strength and break through levels in important performance indicators in strategically focused improvement areas.
- Improvement areas where identify and worked on and this provides a robust support structure for sustained change where all co-workers are involved in regular improvement meetings.
National Inventory Manager
Volvo Group - GTO - Logistic Services
01.2008 - 01.2010
- Focus on implementation, follow up and coaching of VTC/VBC dealers in SEA region with support from Regional Inventory Manager and internal customer.
- Present LPA (Logistic Partner Agreement) concept for dealer inventory management, ensure full understanding of LPA and its objectives and secure dealer commitment.
- Secure warehouse, purchasing and invoicing process at dealership on Dealer Management System usage.
- Secure data quality in Dealer Management System to ensure the input data is consistent and take needed actions to achieve sufficient quality before production start.
- Prepare DSP/central DSP system when creating new dealer and update general information i.e. setting up parameters according to standard LPA tables, calculate and verify the lead-time together with dealer.
- Perform LPA training with dealer personnel. Going through purchase procedure and purchase proposal, KPIs, LPA manuals and follow up reports.
- Communicate LPA contract to ensure Volvo and dealer understands their respective responsibilities and agree to the commercial conditions and setting initial targets on new LPA partners.
- Initiate periodic Buy Back program and analysis.
- Monitor performance, verify purchase proposal and confirm data quality for 2 months. Thereafter start automatic refill if all conditions are met.
- To analyze and make recommendations for the dealers/LPA partners to take the corrective action on parts causing low service with dealer personnel and management.
- LPA Partner Performance Review meeting with each partner quarterly/half yearly/yearly with an action plan how to improve the target fulfillment and solve problems according to the follow-up of the LPA development during the last review.
- Yearly target setting for KPI/PI, LPA activities and LPA installation plan.
Customer Order Executive
Volvo Parts - GTO Logistic Services
01.2005 - 01.2008
- Handling of different market areas like: Malaysia, Taiwan, Australia, Sweden, Vietnam, New Zealand etc. Provide all related customer order supports from order to delivery such as:
- Analyze backorder report and liaise with suppliers to support customer requirements
- Work closely with global procurement, purchasing and refill department in HQ, Sweden, Korea, Columbus and global order desk support as well as technical to ensure all enquiries and problems pertaining to logistics activities are well coordinated and fulfill customer requirements.
- Prepare customer purchase order and invoicing as well as managing customer and supplier discrepancy and annual buyback return.
- Prepare export documentation for shipping and liaise with freight forward on all import and export shipments and resolve any freight delay issues as well as verifications on billings from forwarders (SAP).
- Weekly reporting and analysis on customer demand and supplier performance in terms of Availability over Time (AOT).
- Keep track of our stock inventory level and cost. (via KPI reports).
- Monitor on-time delivery and total lead-time from order to ship and suggest for improvement.
- Follow up with the customer as well as the sales to understand their requirement & support accordingly.
- Training in Sweden on case study of refilling, systems and processes (BEAT and KPIs reporting system).
Sales / Marketing Officer
Panasonic Semiconductor Sales Asia
01.2004 - 01.2005
- To keep track of our stock inventory level, reduction action plan as well as to recommendations for EOL or new product plans.
- Prepare & analyze sales forecasts monthly in order to hit sales margin.
- Prepare management, collection & inventory report monthly
- Maintain customers account & deal with customer directly.
- Understanding & Interpretation of specification & technical Specification based on customers requirement.
- Liaise closely with the engineer for new products & technical implementation.
Marketing Coordinator
Toshiba Electronic Asia
01.2002 - 01.2004
- Liaise with the Sales to hit Sales margin.
- Prepare monthly reports as well as to bring the stock inventory down in the fiscal year.
- Interact or negotiate with Asia Toshiba Supplier for stock support.
- Check customers forecast and support their demand.
- Request for Samples and sample approval document upon customer request as well as Technical Specification.
- Issue Purchase order & follow up customer order and demand.
- Dealing with Semiconductor product.
Education
Degree in Electronics Engineering - Electronics Engineering
National University of Singapore
Singapore 04.2001 -
Diploma in Electronics, Computer And Communication -
Singapore Polytechnic
Singapore 04.2001 -
Skills
Inventory Management and control
undefinedCertification
CSCP-Develop Supply chain professional skills
Timeline
Volvo In-house (Elevate on women in Leadership)
05-2023
Power BI
04-2023
Dealer Inventory Manager
Volvo Construction Equipment
07.2020 - Current
High Impact Presentation
05-2018
CSCP-Develop Supply chain professional skills
12-2016
Logistics Support Manager(Hub Oceania)
Volvo Construction Equipment
01.2012 - 06.2020
Volvo In-house Operation Development - Coach
11-2010
Material Manager
Volvo Group - GTO - Logistic Services
01.2010 - 01.2012
Microsoft Excel Expert 2003
11-2008
National Inventory Manager
Volvo Group - GTO - Logistic Services
01.2008 - 01.2010
Customer Order Executive
Volvo Parts - GTO Logistic Services
01.2005 - 01.2008
Sales / Marketing Officer
Panasonic Semiconductor Sales Asia
01.2004 - 01.2005
Marketing Coordinator
Toshiba Electronic Asia
01.2002 - 01.2004
Degree in Electronics Engineering - Electronics Engineering
National University of Singapore
04.2001 -
Diploma in Electronics, Computer And Communication -
Singapore Polytechnic
04.2001 -
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