Sabran Sa'at
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged time management and relationship-building skills at Resorts World Sentosa to elevate service standards. My background spans driving, culinary roles, and customer service, showcasing versatility and a commitment to excellence. Proven ability to maintain a clean driving record and foster positive team dynamics underscores my multifaceted expertise.
Overview
14
14
years of professional experience
Work History
Prison Compound Operational Driver
A-Sonic Logistic Solutions
09.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Chef Assistant
Food Panda Kitchen
09.2020 - 08.2022
- Prepared and cooked quality meals in small-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisting for optimal ingredient utilization and minimized food waste.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Collaborated with team members to ensure timely delivery of orders, improving overall experience for customers.
- Managed time efficiently by prioritizing tasks and multitasking effectively during peak service hours.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Demonstrated adaptability by stepping into various roles within the kitchen when needed, maintaining smooth operations during staff absences or high-volume periods.
Delivery Courier
Lalamove
05.2019 - 08.2020
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Chef De Partie
Royz Et Vous
02.2017 - 04.2019
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Maintained well-organized mise en place to keep work consistent.
- Operated all kitchen equipment safely to prevent injuries.
- Rotated stock to use items before expiration date.
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
- Prepared items for roasting, sautéing, frying, and baking.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
Chef De Partie
Octapas "Spanish Bar & Restaurant"
07.2015 - 01.2017
- Maintained well-organized mise en place to keep work consistent.
- Ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Plated meals paying special attention to garnishes and overall presentation.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Customer Service Representative
Resorts World Sentosa
05.2013 - 06.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Demi Chef De Partie
Cuba Libre Bar
02.2011 - 04.2013
- Supported head chef in managing daily operations, including scheduling, ordering supplies, and supervising team members.
- Maintained a clean and sanitary work environment in compliance with health department standards.
- Handled catering orders efficiently while maintaining focus on regular restaurant operations as well as special events menus planning.
- Adhered to food safety regulations and culinary best practices in preparation of ingredients and meals.
- Collaborated with senior chefs to prepare high-quality dishes during high-volume service periods.
- Improved kitchen morale by fostering a collaborative atmosphere that encouraged open communication among team members.
- Consistently followed recipes accurately while also adding personal touches when appropriate to enhance flavor profiles.
Education
Basic Vehicle Maintenance - Supply & Transport
Institute of Technical Education
College East05-2007
High School Diploma -
Bedok North Secondary School
Bedok North10-2002
No Degree - Primary Education
Fowlie Primary School
Katong Estate11-1998
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Punctual and reliable
- GPS and route planning
- Safety protocols
- Kitchen organization
- Team management
- Proper food handling
- Hospitality
- Sanitation practices
- Food spoilage prevention
- Relationship building
- Client relations
- Prioritization
- Building rapport
Timeline
Prison Compound Operational Driver
A-Sonic Logistic Solutions
09.2022 - Current
Chef Assistant
Food Panda Kitchen
09.2020 - 08.2022
Delivery Courier
Lalamove
05.2019 - 08.2020
Chef De Partie
Royz Et Vous
02.2017 - 04.2019
Chef De Partie
Octapas "Spanish Bar & Restaurant"
07.2015 - 01.2017
Customer Service Representative
Resorts World Sentosa
05.2013 - 06.2015
Demi Chef De Partie
Cuba Libre Bar
02.2011 - 04.2013
Basic Vehicle Maintenance - Supply & Transport
Institute of Technical Education
High School Diploma -
Bedok North Secondary School
No Degree - Primary Education
Fowlie Primary School
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