Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Certification
Timeline
Generic
SABNGATUN WAKHIDAH

SABNGATUN WAKHIDAH

Summary

  • Customer service representative bringing top - notch skill in oral and written communication, active listening, and analytical problem solving skills. Enhances customer experiences by employing service - oriented behaviors, understanding customer desire, ad providing customized solution to build loyalty. Highly skilled Administrative Assistant with experience supporting executives and managing
  • Ce operations. Strong organizational and communication skills, proven ability to prioritize tasks effectively and deliver exceptional results in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administration Clerk

Bechtel
05.2024 - Current
  • Handled confidential information, ensuring 100% data security
  • Managed email communications efficiently
  • Processed time sheets with accuracy
  • Efficiently managed all email communications
  • Maintained consistent data integrity in all tasks

ADMINISTRATIVE PERSONAL ASSISTANT

Tropical Blue
Texas
01.2023 - Current
  • Handled all administrative tasks, including document preparation and data entry
  • Maintained relationships with clients, providing exceptional customer service and achieving high satisfaction rates
  • Generated leads through networking and marketing tactics, resulting in increased sales opportunities
  • Proncient in data entry software for tracking maintenance schedules and inventory levels
  • Experienced in logging equipment repair details accurately and efficiently
  • Coordinated travel arrangements, expense reports, and maintained confidentiality of sensitive information.

MARKETING ADMINISTRATION

GILSTRO TOUR AND TRAVEL
BATAM
06.2021 - 06.2022
  • Proncient in utilizing various software programs to generate detailed administrative reports
  • Managed email marketing campaigns to drive customer engagement and retention
  • Managed sales of daily reports, exceeding daily goals and providing exceptional customer service
  • Maintained accurate inventory and ensured prompt delivery of reports to clients.

ADMINISTRATIVE SALES

CITILINE TOUR AND TTRAVEL
BATAM
10.2015 - 12.2016
  • Developed and maintained relationships with clients to increase loyalty and repeat business
  • Managed customer inquiries and resolved issues promptly to ensure customer satisfaction
  • Developed strong communication and customer service skills through daily interactions with clients.

FRONT OFFICE RECEPTIONIST

DJUWITA INTERNATIONAL SCHOOL
BATAM
04.2014 - 04.2015
  • Proncient in handling complex phone systems and accurately routing calls
  • Greeted visitors warmly, making them feel welcome and comfortable in our office environment
  • Managed multi-line phone system, directing calls to appropriate departments with professionalism.

STAFF ADMINISTRATOR

PERFORMA TOUR AND TRAVEL
BATAM
08.2012 - 09.2013
  • Coordinate schedules, meetings, and travel arrangements for team members to ensure efficiency
  • Responsible for managing office supplies, equipment, and assisting with administrative tasks.

Education

SHORT COURSE SALES AND MANAGEMENT COMMUNICATION -

KINGSTON UNIVERSITY
SINGAPORE
09.2024

BACHELOR OF COMMUNICATION -

SEKOLAH TINGGI ILMU KOMUNIKASI
BANDUNG
07.2011

HIGH SCHOOL -

SMA NEGERI 1 ROWOKELE
KEBUMEN, JAWA TENGAH
07.2011

Skills

  • Mail Handling
  • Microsoft Word
  • Microsoft Excel
  • Reservation And Ticketing
  • Basic Computer Skill
  • Data Entry
  • Interpersonal communication
  • English Skill
  • Communication Power Point
  • Multitasking And Problem Solving
  • Administrative Support
  • Time Management
  • Meeting preparations
  • Document Scanning
  • Report Preparation
  • File Organization

Websites

Personal Information

  • Date of Birth: 01/29/93
  • Nationality: Indonesian

Languages

  • ENGLISH, Advanced
  • Bahasa Indonesia, Advanced

Certification

  • Certificate of Office Application
  • Certificate Of Communication Essentials
  • Certificate Of Fundamental Excel

Timeline

Administration Clerk

Bechtel
05.2024 - Current

ADMINISTRATIVE PERSONAL ASSISTANT

Tropical Blue
01.2023 - Current

MARKETING ADMINISTRATION

GILSTRO TOUR AND TRAVEL
06.2021 - 06.2022

ADMINISTRATIVE SALES

CITILINE TOUR AND TTRAVEL
10.2015 - 12.2016

FRONT OFFICE RECEPTIONIST

DJUWITA INTERNATIONAL SCHOOL
04.2014 - 04.2015

STAFF ADMINISTRATOR

PERFORMA TOUR AND TRAVEL
08.2012 - 09.2013

SHORT COURSE SALES AND MANAGEMENT COMMUNICATION -

KINGSTON UNIVERSITY

BACHELOR OF COMMUNICATION -

SEKOLAH TINGGI ILMU KOMUNIKASI

HIGH SCHOOL -

SMA NEGERI 1 ROWOKELE

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